Shirley Fan in

Shirley Fan

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Public Affairs Specialist serving as a Customer Success Manager with a SaaS focus at US Environmental Protection Agency (EPA)
📍 Washington, District of Columbia, United States

Shirley Fan is a Customer Success Manager at the U. S. Environmental Protection Agency, where she has worked for over 15 years. Leveraging her background as a scientist and her degree from William & Mary, she specializes in implementing SaaS products and improving processes within the government. Colleagues praise her "incredible organizational skills. "

Her work has directly contributed to the establishment of national policies that have successfully reduced environmental pollution.

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Experience
16 Years
Current Role
Public Affairs Specialist serving as a Customer Success Manager with a SaaS focus
Location
Washington, District of Columbia, United States
Personality Overview

How Shirley shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shirley cares about

SaaS in Government
Focuses on launching SaaS products and navigating complex government agency contract processes to improve user workflows.
Environmental Compliance
Has a long history at the EPA working on compliance strategies for national programs like the Toxic Substances Control Act (TSCA).
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Career

Work history

2016 - 2025
Public Affairs Specialist serving as a Customer Success Manager with a SaaS focus
US Environmental Protection Agency (EPA)
2010 - 2016
Environmental Scientist
US Environmental Protection Agency (EPA)
2009 - 2010
Physical Scientist
US Environmental Protection Agency (EPA)
In the press

Media appearances

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Education
2005 - 2009
Bachelor's degree
William & Mary
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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