Shirley Ogden in

Shirley Ogden

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Management Consultant at Key Factors~Shirley Ogden
📍 Orange, California, United States

Shirley Ogden is a consumer experience leader, described as a "Customer Maniac" with deep expertise in the food and beverage industry from roles at Nestlé, Taco Bell, and Niagara Bottling. People who have worked with her call her passionate, forward-thinking, and a dynamic leader with integrity. She holds a Bachelors degree from UC Irvine.

Shirley shows an interest in influential, customer-centric corporations like The Walt Disney Company and Cisco. Her passion for the consumer brand space extends to her personal appreciation for products from companies like Häagen-Dazs, aligning with her extensive professional background.

She successfully directed the seamless integration of the consumer care team during the merger of Nestlé and Dreyer’s Ice Cream.

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Experience
30 Years
Current Role
Management Consultant
Job Level
Senior
Location
Orange, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Shirley cares about

Consumer Experience Strategy
Her entire career is dedicated to designing and optimizing consumer care programs to promote loyalty for major brands like Nestlé and Taco Bell.
Voice of Customer (VOC)
Passionate about using consumer insights to drive product and service improvements, manage crises, and minimize negative media events.
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Career

Work history

8-2020
Management Consultant
Key Factors~Shirley Ogden
1-2015 - 8-2020
Manager Customer Experience VOC Insights
Niagara Bottling
2-2010 - 1-2015
Manager, Consumer Engagement Services
Nestlé
2-2010 - 1-2014
Manager, Consumer Relations & Engagement
Nestlé Dreyer's Ice Cream Company
10-1995 - 2-2010
Manager, Consumer Affairs & Experience Measurements
Taco Bell
In the press

Media appearances

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Education
1992 - 1995
Bachelor's degree
UC Irvine
1988 - 1990
Associate of Arts and Sciences (A.A.S.)
Saddleback College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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