Shivraj Singh in

Shivraj Singh

Examiner · DISC type sc
Quality Analyst at Remote Work
📍 Jaipur, Rajasthan, India

Shivraj is a customer support professional with over seven years of experience, specializing in the iGaming sector. As a former Customer Support and VIP Support Quality Manager, he has a track record of maintaining high KPI scores and improving team performance. He is a graduate of Jaipur National University and has skills in Power BI.

His specific expertise lies in managing B2C support for VIP customers within the iGaming industry, focusing on quality assurance and compliance.

Read the full overview →
Experience
11 Years
Current Role
Quality Analyst
Job Level
Middle
Location
Jaipur, Rajasthan, India
Personality Overview

How Shivraj shows up

Unexpressive
Process Oriented
Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time. Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Priorities

Topics Shivraj cares about

iGaming Customer Experience
He has over seven years of dedicated experience in the iGaming sector and is actively seeking new leadership roles within this specific industry.
Support Team Performance
In previous roles, he consistently maintained team KPI scores above 90 by monitoring metrics like First Response Time (FRT), Average Handle Time (AHT), and customer satisfaction (CSAT).
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Career

Work history

1-2021
Quality Analyst
Remote Work
9-2019 - 6-2025
Administrative Assistant
Amazon
12-2013 - 5-2024
BPO
GENPACT
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2016 - 2016
Jaipur
Jaipur National University
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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