Shondra Moon in

Shondra Moon

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Director, Circ & IDS Support at Insurity
📍 Ridgefield, Washington, United States

Shondra Moon is a Director at Insurity, leading customer experience and support teams. With a background in software development and a degree from Northern Illinois University, she has progressed internally from an application developer to a leadership position, focusing on technical guidance and team mentorship.

Her professional interests include major technology companies like Google and Adobe, suggesting a passion for innovation and trends within the software industry. She is actively involved in growing her team and fostering a collaborative environment.

Shondra has built her career within one organization, advancing from a developer at INSTEC to a Director after its acquisition by Insurity.

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Experience
18 Years
Current Role
Director, Circ & IDS Support
Job Level
Mid-senior
Location
Ridgefield, Washington, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Shondra cares about

Customer Experience
Has held multiple roles focused on customer experience, progressing from Manager to Senior Manager and now Director within Insurity.
Technical Leadership
Her roles have consistently involved providing leadership, coaching, and technical guidance to development and support teams, leveraging her developer background.
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Career

Work history

10-2026
Director, Circ & IDS Support
Insurity
3-2025
Senior Manager, Customer Experience
Insurity
2-2022 - 3-2025
Manager, Customer Experience
Insurity
6-2017 - 8-2021
Senior Application Developer
INSTEC (an Insurity company)
6-2011 - 6-2017
Application Developer
INSTEC (an Insurity company)
In the press

Media appearances

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Education
2007 - 2011
Bachelor of Science
Northern Illinois University
2003 - 2007
High School Diploma
Antioch Community High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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