Simphiwe Khumalo-ICITP (SA) in

Simphiwe Khumalo-ICITP (SA)

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Principal Customer Success Account Manager at Microsoft
📍 City of Johannesburg, Gauteng, South Africa

Simphiwe is a Principal Customer Success Account Manager at Microsoft, with nearly two decades of experience focusing on digital transformation for the public sector. He is an Information Technology Certified Professional (ICITP) with deep expertise in Azure solutions. Colleagues describe him as self-empowered and eager to learn.

He has a reflective approach to his career, recently sharing insights on the importance of sustaining a healthy work-life balance. This suggests he values personal well-being and mindful investment of his time and energy alongside his professional responsibilities and goals.

A unique aspect of his profile is his demonstrated commitment to continuous professional development, frequently obtaining new certifications like the ICITP and Microsofts Copilot Achiever Badge.

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Experience
17 Years
Current Role
Principal Customer Success Account Manager
Job Level
Mid-senior
Location
City of Johannesburg, Gauteng, South Africa
Personality Overview

How Simphiwe shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Simphiwe cares about

Public Sector Transformation
His current role is specialized in driving digital transformation and business growth for government and public sector clients at Microsoft.
Customer Value
As a Customer Success Account Manager, his primary focus is on strategic service delivery and ensuring customers derive maximum value from their technology investments.
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Career

Work history

1-2021
Principal Customer Success Account Manager
Microsoft
8-2018 - 1-2021
Technology Solutions Professional - Azure
Microsoft
4-2016 - 7-2018
Technical Sales Specialist, Strategic Accounts - Pvt Sector
Dimension Data Middle East and Africa
1-2014 - 1-2015
Technology Solution Specialist (Datacenter – Core Infrastructure)
Microsoft
1-2011 - 12-2013
Partner Account Manager
Microsoft
In the press

Media appearances

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Education
6-2024 - 2026
Higher Certificate Business Management
Regenesys Education
1-2022 - 4-2022
Certificate
University of Johannesburg
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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