Stephen Spear

Commander
DISC Type : D

Senior Customer Operations Manager at Portsmouth Water

Portsmouth, England, United Kingdom

Overview

Stephen is a Senior Customer Operations Manager at Portsmouth Water with over 16 years of experience in customer service. A natural leader, he specializes in transformational leadership, strategic thinking, and delivering cultural change. His career includes senior management roles at AXA Partners and SSE/OVO, leading teams of over 100 people.

During his tenure at AXA Partners, Stephen won a quarterly award for his achievements in performance and process improvement.

Personality Overview

Impact-Driven

Candid & Clear

Strong-Willed

They are less concerned about the product and more about its potential impact.  They respond better to strong and respectful interactions. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Customer Centricity
Consistently emphasizes the importance of having the "customer at the heart of everything we do" in his professional posts and career history.
Transformational Leadership
He identifies as a transformational leader focused on delivering cultural change and has managed large, multi-channel contact centre teams.
Process Improvement
He takes pride in his achievements at previous roles, which include changing and improving many processes, boosting efficiencies, and overall performance.

Media Appearances

Stephen has no verified media appearances

Work History

8-2025
Senior Customer Operations Manager at Portsmouth Water
7-2023 - 8-2025
Motor and Home Operations Manager at AXA Partners UK & Ireland
6-2023 - 7-2023
Operations Manager ( 3 Month Contract ) at AXA Partners UK & Ireland
2-2022 - 12-2022
Group Lead / Senior Managment at SSE / OVO
6-2020 - 2-2022
Smart Fault and General enquiries Customer Service Manager at SSE / OVO

Education

Stephen has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : Portsmouth, England, United Kingdom Job Level : N/A Designation : Senior Customer Operations Manager at Portsmouth Water
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Hold your ground without indulging in one-upmanship
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Stephen

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • If convinced, they can reach decisions quite fast.
  • Can Stephen take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Stephen

Personality Compatibility


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