Stephen Spear in

Stephen Spear

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Senior Customer Operations Manager at Portsmouth Water
📍 Portsmouth, England, United Kingdom

Stephen is a Senior Customer Operations Manager at Portsmouth Water with over 16 years of experience in customer service. A natural leader, he specializes in transformational leadership, strategic thinking, and delivering cultural change. His career includes senior management roles at AXA Partners and SSE/OVO, leading teams of over 100 people.

During his tenure at AXA Partners, Stephen won a quarterly award for his achievements in performance and process improvement.

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Current Role
Senior Customer Operations Manager
Location
Portsmouth, England, United Kingdom
Personality Overview

How Stephen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Stephen cares about

Customer Centricity
Consistently emphasizes the importance of having the "customer at the heart of everything we do" in his professional posts and career history.
Transformational Leadership
He identifies as a transformational leader focused on delivering cultural change and has managed large, multi-channel contact centre teams.
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Career

Work history

8-2025
Senior Customer Operations Manager
Portsmouth Water
7-2023 - 8-2025
Motor and Home Operations Manager
AXA Partners UK & Ireland
6-2023 - 7-2023
Operations Manager ( 3 Month Contract )
AXA Partners UK & Ireland
2-2022 - 12-2022
Group Lead / Senior Managment
SSE / OVO
6-2020 - 2-2022
Smart Fault and General enquiries Customer Service Manager
SSE / OVO
In the press

Media appearances

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Education

Stephen has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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