Susan Reppe in

Susan Reppe

Sharpshooter · DISC type CD
Neuausrichtung Führung (Service/Operations) – D-A-CH, hybrid at Selbstorganisiert
📍 Greater Hamburg Area, Germany

Susan Reppe is a service organization transformation expert with over 25 years of leadership experience, specializing in restructuring service and operations departments. People describe her as a strong, resilient, and results-oriented manager, adept at executing transformations. She holds certifications as a Systemic Change Manager and Six Sigma Green Belt.

Beyond her professional focus, Susan is an advocate for resilience and transparent leadership. She draws from personal experiences, including navigating a breast cancer diagnosis while in a demanding corporate role, to guide her philosophy on self-leadership and supporting teams through profound challenges.

She has publicly shared her personal health journey in interviews to help and inspire others facing similar situations.

Read the full overview →
Experience
27 Years
Current Role
Neuausrichtung Führung (Service/Operations) – D-A-CH, hybrid
Location
Greater Hamburg Area, Germany
Personality Overview

How Susan shows up

ROI Driven
Precise But Practical
Thorough Evaluator

More than the product, they care about the impact of the product. They prefer to be the ones controlling the conversation or defining the terms. They are not always relationship oriented.

Priorities

Topics Susan cares about

Service Transformation
Her entire career, including her time at Philips and as a consultant, is focused on redesigning service organizations for efficiency and customer-centricity.
Resilient Leadership
A core theme in her posts and interviews, linking her personal health journey to the professional necessity of self-leadership and giving support to teams.
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Career

Work history

1-2025
Neuausrichtung Führung (Service/Operations) – D-A-CH, hybrid
Selbstorganisiert
2-2021 - 12-2024
Interims Managerin und Unternehmensberaterin
Wohl Consult - Susan Reppe
4-2014 - 12-2020
Customer Care Center Managerin
Philips
7-2013 - 3-2014
Customer Care Center Teamleiterin
Philips
11-2006 - 6-2013
Remote Center Managerin
Philips
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-2025 - 6-2025
Ausbildung der Ausbilder (IHK)
DeLSt GmbH - Deutsches eLearning Studieninstitut
7-2024 - 11-2024
Zertifizierter Systemischer Change Manager
dacte - Deutsche Akademie für Coaching, Training und Entwicklung
1995 - 1998
Bachelor
International Management School Malente
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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