Neuausrichtung Führung (Service/Operations) – D-A-CH, hybrid at Selbstorganisiert
📍 Greater Hamburg Area, Germany
Susan Reppe is a service organization transformation expert with over 25 years of leadership experience, specializing in restructuring service and operations departments. People describe her as a strong, resilient, and results-oriented manager, adept at executing transformations. She holds certifications as a Systemic Change Manager and Six Sigma Green Belt.
Beyond her professional focus, Susan is an advocate for resilience and transparent leadership. She draws from personal experiences, including navigating a breast cancer diagnosis while in a demanding corporate role, to guide her philosophy on self-leadership and supporting teams through profound challenges.
She has publicly shared her personal health journey in interviews to help and inspire others facing similar situations.
More than the product, they care about the impact of the product. They prefer to be the ones controlling the conversation or defining the terms. They are not always relationship oriented.
Priorities
Topics Susan cares about
Service Transformation
Her entire career, including her time at Philips and as a consultant, is focused on redesigning service organizations for efficiency and customer-centricity.
Resilient Leadership
A core theme in her posts and interviews, linking her personal health journey to the professional necessity of self-leadership and giving support to teams.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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