Susan Reppe in

Susan Reppe

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Neuausrichtung Führung (Service/Operations) – D-A-CH, hybrid at Selbstorganisiert
📍 Greater Hamburg Area, Germany

Susan Reppe is a service organization transformation expert with over 25 years of leadership experience, specializing in restructuring service and operations departments. People describe her as a strong, resilient, and results-oriented manager, adept at executing transformations. She holds certifications as a Systemic Change Manager and Six Sigma Green Belt.

Beyond her professional focus, Susan is an advocate for resilience and transparent leadership. She draws from personal experiences, including navigating a breast cancer diagnosis while in a demanding corporate role, to guide her philosophy on self-leadership and supporting teams through profound challenges.

She has publicly shared her personal health journey in interviews to help and inspire others facing similar situations.

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Experience
27 Years
Current Role
Neuausrichtung Führung (Service/Operations) – D-A-CH, hybrid
Location
Greater Hamburg Area, Germany
Personality Overview

How Susan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Susan cares about

Service Transformation
Her entire career, including her time at Philips and as a consultant, is focused on redesigning service organizations for efficiency and customer-centricity.
Resilient Leadership
A core theme in her posts and interviews, linking her personal health journey to the professional necessity of self-leadership and giving support to teams.
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Career

Work history

1-2025
Neuausrichtung Führung (Service/Operations) – D-A-CH, hybrid
Selbstorganisiert
2-2021 - 12-2024
Interims Managerin und Unternehmensberaterin
Wohl Consult - Susan Reppe
4-2014 - 12-2020
Customer Care Center Managerin
Philips
7-2013 - 3-2014
Customer Care Center Teamleiterin
Philips
11-2006 - 6-2013
Remote Center Managerin
Philips
In the press

Media appearances

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Education
6-2025 - 6-2025
Ausbildung der Ausbilder (IHK)
DeLSt GmbH - Deutsches eLearning Studieninstitut
7-2024 - 11-2024
Zertifizierter Systemischer Change Manager
dacte - Deutsche Akademie für Coaching, Training und Entwicklung
1995 - 1998
Bachelor
International Management School Malente
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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