Suzy Steele in

Suzy Steele

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Sr. Director, Head of Customer AI at PPL Corporation
📍 Raleigh, North Carolina, United States

Suzy Steele is the Sr. Director and Head of Customer AI at PPL Corporation, specializing in analytics, business operations, and data management. With an MBA from UNC Kenan-Flagler Business School, colleagues describe her as a passionate, diligent, and articulate leader who excels at driving strategic transformation.

Her focus is on delivering the "Utility of the Future," leveraging data and AI to innovate within the electricity and natural gas industry for PPLs customers and partners.

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Experience
25 Years
Current Role
Sr. Director, Head of Customer AI
Job Level
Senior
Location
Raleigh, North Carolina, United States
Personality Overview

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Priorities

Topics Suzy cares about

Customer-centric AI
Her current role as Head of Customer AI at PPL Corporation is focused on using AI to improve the customer experience and deliver quality services.
Enterprise Data Strategy
Her career history includes leadership roles in Data & Analytics, Master Data Management, and Data Governance, showing a long-term focus on strategic data planning.
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Career

Work history

6-2025
Sr. Director, Head of Customer AI
PPL Corporation
1-2022 - 6-2025
Director, Data & Analytics
Advance Auto Parts
10-2021 - 1-2022
Principal Consultant
CREO, Inc.
4-2020 - 10-2021
Director, Data & Analytics, IT Strategy & Services
Cree
5-2019 - 4-2020
Director, Information Management
Cree
In the press

Media appearances

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Education
2006 - 2008
MBA
UNC Kenan-Flagler Business School
1992 - 1996
Bachelors of Science
Wright State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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