Swati Shroff in

Swati Shroff

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Head - Digital Platforms & Capabilities at IDFC FIRST Bank
📍 Mumbai, Maharashtra, India

Swati Shroff is a growth-focused digital banking leader and the Head of Platforms & Digital Capabilities at IDFC FIRST Bank. With an MBA from MCTs Rajiv Gandhi Institute Of Technology, she specializes in scaling customer acquisition, monetization, and AI-led customer journeys, with a focus on P&L ownership.

She received the "ACE award - Power of One" for her significant contributions to developing Digital Savings Account Journeys.

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Experience
17 Years
Current Role
Head - Digital Platforms & Capabilities
Location
Mumbai, Maharashtra, India
Personality Overview

How Swati shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Swati cares about

Embedded Finance Strategy
She believes the success of embedded finance lies in its strategic framing rather than just execution, a topic she has publicly discussed.
Tech 'Build vs. Buy'
She has shared thoughts on the critical decision of whether to build or buy key capabilities like payment stacks, AI, CRM, and data infrastructure.
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Career

Work history

10-2024
Head - Digital Platforms & Capabilities
IDFC FIRST Bank
9-2021 - 10-2024
Digital Transformation
IDFC FIRST Bank
1-2020 - 9-2021
Current Account Product
RBL Bank
10-2016 - 9-2021
Corporate Salary Product
RBL Bank
9-2014 - 9-2016
Retail Liabilities
Axis Bank
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2008
Master of Business Administration (MBA)
MCT's Rajiv Gandhi Institute Of Technology
2000 - 2005
Bachelor of Commerce (B.Com.)
Mithibai College of Arts Chauhan Institute of Science and Amrutben Jivanlal College of Commerce and Economics
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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