Tamika Bass in

Tamika Bass

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Manager, Customer Success at Lumen Technologies
📍 Dallas-Fort Worth Metroplex, United States

Tamika is an "Architect of Human Potential" at Lumen Technologies, where she designs AI-powered customer success ecosystems. Drawing on a unique background in military leadership, she specializes in building adaptive, human-centered systems. People who have worked with her describe her as a dynamic, passionate, and natural leader.

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Experience
25 Years
Current Role
Manager, Customer Success
Job Level
Middle
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Tamika shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tamika cares about

AI-Augmented CS
She designs human-centered, AI-augmented ecosystems and published a white paper on her proprietary ARC·I·TECH™ framework to elevate customer success.
Team Empowerment
Her roles and recommendations highlight a passion for coaching, developing training programs, and elevating team performance to help individuals grow.
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Career

Work history

8-2023
Manager, Customer Success
Lumen Technologies
6-2022 - 8-2023
Customer Success Advocate II
Lumen Technologies
2-2022 - 5-2022
Customer Success Associate
Glia
1-2022 - 2-2022
Customer Success Fellowship
SV Academy
10-2019 - 10-2021
Director Of Admissions (Sales)- Online
Vista College
In the press

Media appearances

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Education
2006 - 2008
BBA
American InterContinental University
International Business
Gies College of Business - University of Illinois Urbana-Champaign
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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