Tamika Bass

Commander
DISC Type : D

Manager, Customer Success at Lumen Technologies

Dallas-Fort Worth Metroplex, United States

Overview

Tamika is an "Architect of Human Potential" at Lumen Technologies, where she designs AI-powered customer success ecosystems. Drawing on a unique background in military leadership, she specializes in building adaptive, human-centered systems. People who have worked with her describe her as a dynamic, passionate, and natural leader.

Personality Overview

Very Quick

Decisive

Strong-Willed

They are not focused on building rapport and relationships.  They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms.

Topics They Care About

AI-Augmented CS
She designs human-centered, AI-augmented ecosystems and published a white paper on her proprietary ARC·I·TECH™ framework to elevate customer success.
Team Empowerment
Her roles and recommendations highlight a passion for coaching, developing training programs, and elevating team performance to help individuals grow.
Adaptive Systems
Views organizations as adaptive ecosystems that scale intelligently. Believes in building bio-inspired systems that foster enterprise-wide adaptability.

Media Appearances

Tamika has no verified media appearances

Work History

8-2023
Manager, Customer Success at Lumen Technologies
6-2022 - 8-2023
Customer Success Advocate II at Lumen Technologies
2-2022 - 5-2022
Customer Success Associate at Glia
1-2022 - 2-2022
Customer Success Fellowship at SV Academy
10-2019 - 10-2021
Director Of Admissions (Sales)- Online at Vista College

Education

2006 - 2008
BBA from American InterContinental University
International Business from Gies College of Business - University of Illinois Urbana-Champaign

More Information

Social Presence :

Prographics :

Exp : 25 Location : Dallas-Fort Worth Metroplex, United States Job Level : Middle Designation : Manager, Customer Success at Lumen Technologies
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Insights For Selling To Tamika

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tamika is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tamika

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Tamika move?

  • They can take decisions very fast if you manage to convince them.
  • Can Tamika take some risk or not?

  • The risks don’t matter much to them.

You And Tamika

Personality Compatibility


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