Tanya Schilling

Examiner
DISC Type : sc

Support Manager at Tyler Technologies

Vandalia, Ohio, United States

Overview

Tanya Schilling is a Senior Manager at Tyler Technologies with over 20 years of experience implementing county government software solutions. She leads teams focused on delivering enhancements and ensuring quality customer service for Tax and CAMA application clients.

She is actively engaged in her professional community, attending major industry events like the ESRI User Conference and Tyler Connect to stay current on the latest trends in government technology. Her past experience includes directing technology for a county auditors office.

Unique fact: Tanya has deep expertise from both the government and vendor side of public sector technology.

Personality Overview

Unexpressive

Process Oriented

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

GovTech Solutions
Her entire 20+ year career has been dedicated to implementing and supporting software solutions for county governments across the country.
Property Appraisal Tech
She manages the enhancement and tools implementation teams for the iasWorld CAMA (Computer-Assisted Mass Appraisal) solution for Tyler's clients.
Client Service Delivery
Her roles consistently emphasize ensuring quality customer service, managing support analysts, and interpreting client needs for system modifications.

Media Appearances

Tanya has no verified media appearances

Work History

6-2014
Support Manager at Tyler Technologies
3-2009 - 6-2014
Director of Appraisal and Technology at Clark County Auditor
4-2000 - 3-2009
Tax Support Manager at Tyler Technologies

Education

Tanya has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Vandalia, Ohio, United States Job Level : Middle Designation : Support Manager at Tyler Technologies
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Insights For Selling To Tanya

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tanya is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Tanya

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Tanya move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Tanya take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Tanya

Personality Compatibility


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