Taylor Johnston in

Taylor Johnston

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Sr Director, Advisory Services at Gainsight
📍 Denver, Colorado, United States

Taylor Johnston is the Senior Director of Advisory Services at Gainsight, specializing in customer success. With extensive experience leading global CS teams at companies like Vitally. io and COMPLY, she excels at driving customer retention, growth, and expansion revenue. Colleagues describe her as energetic, honest, results-driven, and a remarkable leader.

Taylor recently returned to her career after an eight-month break dedicated to her family, a period she described as reflective and restorative. She holds a Bachelor of Arts from Georgetown University and has expressed interest in organizations like NASA, suggesting a passion for exploration and discovery outside of her professional life.

After just six months as VP of Customer Success at an innovative startup, she made the significant decision to pause her career to prioritize her family.

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Experience
6 Years
Current Role
Sr Director, Advisory Services
Job Level
Senior
Location
Denver, Colorado, United States
Personality Overview

How Taylor shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Taylor cares about

Revenue-Driven CS
Focuses on transforming Customer Success into a revenue driver, emphasizing the importance of spotting expansion signals and leveraging Customer Success Qualified Leads (CSQLs).
AI in Customer Success
Actively discusses how AI is transforming the field of customer success, helping to drive growth at scale and create more efficient, agentic workflows for CS teams.
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Career

Work history

3-2025
Sr Director, Advisory Services
Gainsight
7-2024 - 3-2025
Career Break
12-2023 - 7-2024
VP of Customer Success
Vitally.io
11-2021 - 12-2023
VP, Global Customer Success
COMPLY
3-2021 - 11-2021
VP, Global Customer Success
SalesLoft
In the press

Media appearances

Unlocking Expansion: Are You Spotting the Signals That Customers Are Ready to Grow?. Featured in Gainsight Blog
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Education
BA
Georgetown University
2017 - 2017
Certificate
Emory University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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