Teresa Manning
Head of Customer Relationships at Veolia Water
📍 Greater Colchester Area, United Kingdom
Teresa Manning is the Head of Customer Services for Veolias water supply businesses, bringing over 20 years of experience in the water industry. She is a passionate advocate for customer service, dedicated to finding innovative ways to support customers, particularly those facing affordability challenges.
She is a recognized thought leader in the utility sector, frequently speaking at industry events like Utility Week Live on customer experience and vulnerability.
Read the full overview →Experience
22 Years
Current Role
Head of Customer Relationships
Job Level
Mid-senior
Location
Greater Colchester Area, United Kingdom
Personality Overview
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Priorities
Topics Teresa cares about
Customer Vulnerability
A central theme in her work and public statements, focusing on making services accessible and supporting customers through the cost-of-living crisis.
Water Affordability
Actively involved in developing and promoting support schemes designed to provide tailored financial solutions for customers struggling with their water bills.
Career
Work history
3-2003
Head of Customer Relationships
Veolia Water
In the press
Media appearances
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Education
Teresa has no verified education history
Social presence
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