Terry Caster in

Terry Caster

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Director of IT Management at Topstep
📍 Portland, Oregon Metropolitan Area, United States

Versatile IT director with over 20 years of experience leading architecture, IT service management, and compliance initiatives. He has spearheaded major transformations at global companies like Nike and Oracle and holds a Bachelor of Arts from the University of Colorado Boulder.

He owned and directed the company-wide transformation of Nikes entire ServiceNow platform, spanning ITSM, GRC, and ITOM.

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Experience
37 Years
Current Role
Director of IT Management
Location
Portland, Oregon Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Terry cares about

IT Transformation
He has deep experience leading company-wide transformations of IT service management and building professional, compliant IT departments from the ground up.
ServiceNow Platform
Served as the business and process owner for the ServiceNow platform at Nike, overseeing ITSM, ITAM, IRM/GRC, ITOM, and various custom applications.
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Career

Work history

7-2025 - 9-2026
Director of IT Management
Topstep
2021 - 9-2025
Director IT Service Management
Nike
2017 - 2021
Director of Change Management
Nike
6-2015 - 2017
Senior Change Manager
Nike
2014 - 2015
Sr. Manager, GIT Change Management
Oracle
In the press

Media appearances

Topstep Executive Team – Terry Caster listed as Director, Information Technology & Cybersecurity. Featured in Datanyze
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Education
1993 - 1997
Bachelor of Arts
University of Colorado Boulder
1985 - 1989
Diploma
Benson Polytechnic High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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