Tess Bastida in

Tess Bastida

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Director of Customer Operations at Turquoise Health
📍 Los Angeles, California, United States

As Director of Customer Operations at Turquoise Health, Tess Bastida specializes in strategic operations and project management to scale effective teams. A University of Oklahoma graduate, she is described by colleagues as a bold, sharp, and proactive natural leader who excels at creative problem-solving.

She is driven by a passion for solving problems, even those outside her direct responsibility, and actively seeks opportunities to build better processes for team efficiency and happiness.

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Experience
10 Years
Current Role
Director of Customer Operations
Job Level
Mid-senior
Location
Los Angeles, California, United States
Personality Overview

How Tess shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tess cares about

Customer Operations
Her career is focused on leading and improving customer-facing teams and processes in the tech and healthcare sectors.
Scaling Happy Teams
She states a core professional goal is to find opportunities that allow her to scale productive and happy teams, indicating a focus on growth and culture.
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Career

Work history

9-2024
Director of Customer Operations
Turquoise Health
10-2022 - 10-2024
Senior Customer Operations Manager
Turquoise Health
1-2022 - 10-2022
Senior Manager, Provider Activation
Elemy
12-2020 - 1-2022
Manager, Onboarding and Activations
CareRev
4-2019 - 12-2020
Manager, Customer Success
Silversheet
In the press

Media appearances

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Education
2011 - 2015
Bachelor of Arts - BA
University of Oklahoma
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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