Thu Nguyen

Initiator
DISC Type : Di

SVP Customer Success & Ops at HydroPoint Data Systems

Burlingame, California, United States

Overview

Thu Nguyen is the SVP of Customer Success & Ops at HydroPoint Data Systems, specializing in building scalable, outcome-based customer organizations. Educated at UC Berkeley and Stanford, colleagues describe her as a strategic, driven, and forceful leader who excels at translating vision into flawless execution and fostering high-performing teams.

Outside of her core operational focus, Thu is a Certified Mindful Leader. This interest in mindfulness complements her leadership style, which has been described by colleagues as servant leadership, where she prioritizes mentoring and developing individuals within her teams to help them grow and succeed professionally.

Unique fact: She is a published author on scientific topics, including co-authoring a paper on a "Novel Human Neurotrophic Factor. "

Personality Overview

Friendly Challenger

Conviction Driven

Risk-Accepting

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Customer-centric Growth
Her entire career is focused on architecting customer-first strategies and mapping the customer value journey to drive retention and growth.
Scaling Operations
A core competency mentioned in her headline and multiple roles, focusing on optimizing ProServices, Support, and Customer Success teams for growth.
Water Management
She recently celebrated her company, HydroPoint, being named a leader in water management and corporate social responsibility by Fast Company.

Media Appearances

Thu has no verified media appearances

Work History

11-2021
SVP Customer Success & Ops at HydroPoint Data Systems
11-2020 - 11-2021
Vice President, Customer Success & Support [successful exit] at Whil
1-2019 - 11-2020
Director, Global Customer Success - Prisma Cloud | Prisma Access | Prisma SaaS at Palo Alto Networks
2-2018 - 1-2019
SVP Operations at Simple Marketplace
2017 - 2018
VP, Customer Success & Operations at SalesHood

Education

Bachelor of Sciences from University of California, Berkeley
2017 - 2018
Stanford Advanced Project Management Certificate from Stanford University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Burlingame, California, United States Job Level : N/A Designation : SVP Customer Success & Ops at HydroPoint Data Systems
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Insights For Selling To Thu

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Refer to testimonials from well known people to highlight the value of your product
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thu is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Thu

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Thu move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Thu take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Thu

Personality Compatibility


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