Tom Foege, MBA, CCXP

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DISC Type : cd

Senior Customer Experience Strategist - contract at Bloom Consulting Group

Seattle, Washington, United States

Overview

Tom Foege is the Managing Partner at Merid CX, where he helps SaaS companies fix issues slowing their growth, retention, and expansion. A Certified Customer Experience Professional (CCXP) with an MBA, he focuses on aligning the entire customer lifecycle. Colleagues describe him as a strategic thinker and an exceptional marketer.

Personality Overview

Demanding

Judgemental

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

End-to-End CX
He focuses on fixing the entire customer experience across marketing, sales, and product so it functions as one system, not a collection of silos.
SaaS Growth Pains
His work addresses why SaaS companies struggle with inconsistent retention and unpredictable expansion, even when initial sales are strong.
Lifecycle Alignment
He works to connect marketing intent with operational delivery, ensuring a coherent experience for the customer throughout their entire journey.

Media Appearances

Tom has no verified media appearances

Work History

2025 - 2026
Senior Customer Experience Strategist - contract at Bloom Consulting Group
2023 - 2025
CX Practice Lead / Senior Customer Experience Strategist at Censeo Consulting Group
2019
Fractional Chief Experience Officer (CXO) | Managing Partner at Merid CX
2018 - 2019
Senior Customer Experience Strategist at Unify Consulting
2016 - 2018
Senior Customer Experience Consultant at Caiman Consulting

Education

B.A. from University of Washington
MBA from Seattle Pacific University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Seattle, Washington, United States Job Level : Leadership Designation : Senior Customer Experience Strategist - contract at Bloom Consulting Group
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Highlight the competitive differentiation of your product
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Tom

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Tom take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Tom

Personality Compatibility


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