Tom Foege, MBA, CCXP in

Tom Foege, MBA, CCXP

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Senior Customer Experience Strategist - contract at Bloom Consulting Group
📍 Seattle, Washington, United States

Tom Foege is the Managing Partner at Merid CX, where he helps SaaS companies fix issues slowing their growth, retention, and expansion. A Certified Customer Experience Professional (CCXP) with an MBA, he focuses on aligning the entire customer lifecycle. Colleagues describe him as a strategic thinker and an exceptional marketer.

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Experience
18 Years
Current Role
Senior Customer Experience Strategist - contract
Job Level
Leadership
Location
Seattle, Washington, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Tom cares about

End-to-End CX
He focuses on fixing the entire customer experience across marketing, sales, and product so it functions as one system, not a collection of silos.
SaaS Growth Pains
His work addresses why SaaS companies struggle with inconsistent retention and unpredictable expansion, even when initial sales are strong.
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Career

Work history

2025 - 2026
Senior Customer Experience Strategist - contract
Bloom Consulting Group
2023 - 2025
CX Practice Lead / Senior Customer Experience Strategist
Censeo Consulting Group
2019
Fractional Chief Experience Officer (CXO) | Managing Partner
Merid CX
2018 - 2019
Senior Customer Experience Strategist
Unify Consulting
2016 - 2018
Senior Customer Experience Consultant
Caiman Consulting
In the press

Media appearances

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Education
B.A.
University of Washington
MBA
Seattle Pacific University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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