Toni McManus in

Toni McManus

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GM, Customer Success, Account Management at Microsoft Cloud for Healthcare at Microsoft
📍 Melbourne, Florida, United States

Toni McManus is the General Manager of Customer Success for Microsoft Cloud for Healthcare, specializing in driving business growth and leading account management. Her career includes executive roles at Nuance and Yahoo! . She holds an MSc in Organisational and Business Psychology and is described as a highly competent and systematic leader.

Toni has deep expertise within both the Microsoft and Nuance ecosystems, having held leadership roles at both companies during their major acquisition and integration.

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Experience
23 Years
Current Role
GM, Customer Success, Account Management at Microsoft Cloud for Healthcare
Job Level
Senior
Location
Melbourne, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Toni cares about

Healthcare Technology
Her current role as a General Manager at Microsoft Cloud for Healthcare places her at the forefront of technology solutions for the health industry.
Customer Success
Her title and extensive career history at Microsoft, Nuance, and Yahoo! are centered on customer success, account management, and customer care operations.
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Career

Work history

8-2023
GM, Customer Success, Account Management at Microsoft Cloud for Healthcare
Microsoft
6-2019
Vice President, Account Management and Enablement
Nuance Communications
11-2012
Senior Director, Technical Operations
Nuance Communications
5-2009 - 11-2012
Regional Director, Americas Customer Care Operations, Yahoo! Customer Care
Yahoo!
7-2008 - 4-2009
Senior Operations Manager, Customer Care
Yahoo!
In the press

Media appearances

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Education
2014 - 2016
MSc Organisational and Business Psychology
University of Liverpool
2006 - 2007
Diploma in Psychology
Dublin Business School
1999 - 2002
BA
Dublin City University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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