Tony Porciello

Supporter
DISC Type : s

Sr. Director Customer/Consumer Operations at Spin Master

Greater Toronto Area, Canada

Overview

Tony Porciello is an operations professional with over 15 years of experience at Spin Master, currently serving as the Sr. Director of Customer/Consumer Operations. He specializes in team leadership, retail operations, and process development, focusing on executing flawlessly from a managerial to a consumer level. Colleagues describe him as results-driven, professional, and a strong leader.

He is an alumnus of Humber College, where he studied Industrial Design, and has completed an Executive Education in Team Leadership at the University of Notre Dames Mendoza College of Business. He is interested in different ways of interpreting data and statistics.

In 2021, he was a speaker at the GTACC conference, discussing how to build an engaged remote and hybrid workforce.

Personality Overview

Slow To Decisions

Thoughtful In Approach

Social Proof Driven

They maintain good relationships with everyone, internally and externally.  They usually go by the book, following all rules and procedures. They are unlikely to become strong champions as they don't prefer pushing other people.

Topics They Care About

Consumer Experience
His current role focuses on creating end-to-end customer and consumer excellence within a global supply chain.
Retail Operations
Has extensive experience managing in-store merchandising activities, retail insights, and account relations for North American programs.
Team Leadership
Has executive education in team leadership and is consistently praised in recommendations for being a strong, collaborative leader.

Media Appearances

Tony has no verified media appearances

Work History

7-2022
Sr. Director Customer/Consumer Operations at Spin Master
7-2021 - 9-2022
Sr. Director Global Consumer Care/Retail Operations at Spin Master
9-2004 - 7-2021
Director, Retail Merchandising, Global Consumer Care at Spin Master

Education

2001 - 2004
Industrial Design from Humber College
2011 - 2011
Executive Education in Team Leadership from University of Notre Dame - Mendoza College of Business

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Toronto Area, Canada Job Level : Senior Designation : Sr. Director Customer/Consumer Operations at Spin Master
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Insights For Selling To Tony

During A Call Or A Meeting

DO's

  • If possible, connect them to existing customers
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.
  • Engage other key stakeholders on their side and leverage if they approve of your product

DONT's

  • Avoid saying anything that sounds like a risky proposition
  • Don’t keep pushing them for a straight answer, just make your own conclusions
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tony is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Tony

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Tony move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Tony take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Tony

Personality Compatibility


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