Tonya Curtiss in

Tonya Curtiss

Enthusiast · DISC type i
Vice President, Customer Care Center Manager at Ives Bank
📍 Waterbury, Connecticut, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
19 Years
Current Role
Vice President, Customer Care Center Manager
Job Level
Senior
Location
Waterbury, Connecticut, United States
Personality Overview

How Tonya shows up

Optimistic
Non-Confrontational
Amiable & Agreeable

They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Priorities

Topics Tonya cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

3-2022
Vice President, Customer Care Center Manager
Ives Bank
4-2019 - 3-2022
Vice President, Sales and Service Coach, District Banker Team
Webster Bank
2-2016 - 4-2019
Manager of Quality Assurance and Training, AVP
Webster Bank
10-2013 - 2-2016
Lead Quality & Training Coordinator
Webster Bank
7-2012 - 10-2013
Business Banker- Customer Care Center
Webster Bank
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2006 - 2010
Human Development and Family Studies
University of Connecticut
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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