Tricia Fusco Ryan

Pioneer
DISC Type : sdi

Customer Success Manager at IRONSCALES

Atlanta Metropolitan Area, United States

Overview

Tricia is a driven Customer Success Manager at IRONSCALES, focusing on enhancing client relationships and achieving business goals. Her career has progressed from advertising sales to customer success within the tech sector, supported by a Bachelor of Business Administration from Kennesaw State University.

Outside of her tech career, Tricia is an entrepreneur who founded her own Atlanta-based business, "Boards by T, " creating custom charcuterie boards. This venture, started during the pandemic, showcases her passion for customer service and creativity. She is a dog mom to her dog, Millie.

She successfully launched a small business during the pandemic, leveraging her customer service skills to build its success.

Personality Overview

Driven But Considerate

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

AI in Cybersecurity
Shares content from her company's leadership on how AI combined with human intuition is the future of email security and is reshaping the cybersecurity landscape.
Phishing Prevention
Promotes strategies and tools to combat phishing, highlighting how realistic simulations and training can significantly improve security outcomes and reporting rates for organizations.
Entrepreneurship
Started her own successful charcuterie board business in Atlanta, "Boards by T, " demonstrating a strong drive and a passion for creating and building from the ground up.

Media Appearances

Tricia has no verified media appearances

Work History

2-2024
Customer Success Manager at IRONSCALES
5-2021 - 4-2024
Customer Success Manager at LeaseQuery
8-2019 - 5-2021
Advertising Sales Coordinator at Atlanta Magazine
5-2019 - 7-2019
Intern at Atlanta Magazine

Education

6-2016 - 7-2019
Bachelor of Business Administration - BBA from Kennesaw State University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Atlanta Metropolitan Area, United States Job Level : Middle Designation : Customer Success Manager at IRONSCALES
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Insights For Selling To Tricia

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tricia is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Tricia

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Tricia move?

  • They are generally fast movers and can take quick decisions
  • Can Tricia take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Tricia

Personality Compatibility


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