Vanessa Jackson in

Vanessa Jackson

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Customer Service Director at Western Health Advantage
📍 Elk Grove, California, United States

Vanessa Jackson is the Customer Service Director at Western Health Advantage, with over 30 years of experience in healthcare and call center operations. She focuses on initiatives that reduce response times and boost customer satisfaction. She holds a Bachelor of Science from the American College of Education.

She appears to be a compassionate and motivational individual, emphasizing the importance of supporting others mental well-being. Vanessa is reflective about her own journey and personal growth, encouraging a positive attitude and remembering ones origins.

Vanessa earned an internal promotion from Customer Service Manager to Director at Western Health Advantage.

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Experience
30 Years
Current Role
Customer Service Director
Job Level
Mid-senior
Location
Elk Grove, California, United States
Personality Overview

How Vanessa shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Vanessa cares about

Customer Satisfaction
Her role explicitly involves developing service level standards focused on providing high customer satisfaction.
Operational Efficiency
Focuses on directing customer service initiatives and developing standards for reducing response times.
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Career

Work history

7-2025
Customer Service Director
Western Health Advantage
12-2023 - 7-2025
Customer Service Manager
Western Health Advantage
7-2020 - 6-2026
Manager,Customer Service
Centene
8-2015 - 7-2020
Supervisor Member and Provider Services
California Health and Wellness
9-2014 - 8-2015
Operations Supervisor
BloodSource
In the press

Media appearances

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Education
9-2019 - 7-2021
Bachelor of Science - BS
American College of Education
Bachelor of Science - BS
American College of Education
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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