Varun Puri in

Varun Puri

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Director at Deloitte
📍 Gurgaon, Haryana, India

Varun Puri is a Director at Deloitte with over 14 years of experience in customer experience, retail transformation, and go-to-market strategy across the TMT and fintech sectors. An MBA from University Business School, he is a seasoned professional in developing product strategy and managing the customer lifecycle.

Outside of his core role, Varun is an engaged alumnus with his alma mater, Panjab University, and enjoys sharing his industry knowledge with aspiring business leaders. He follows the evolution of technology in enhancing user experiences, from customer service to live sports.

He is a certified Lean Six Sigma Master Black Belt and a Scrum Master, highlighting his expertise in process optimization and agile management.

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Experience
15 Years
Current Role
Director
Job Level
Mid-senior
Location
Gurgaon, Haryana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Varun cares about

Customer Experience (CX)
He frequently posts about CX, believing it is the key differentiator for brands, especially in a crowded digital marketplace.
AI in Customer Service
He is interested in how Large Language Models are revolutionizing customer interactions through enhanced communication and personalization.
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Career

Work history

6-2022
Director
Deloitte
6-2020 - 6-2022
Associate Director
Deloitte
2-2018 - 6-2020
Manager
Deloitte
10-2016 - 2-2018
Zonal Head
Lava International Limited
10-2014 - 10-2016
Sr. Manager , Airtel Money Wallet
airtel
In the press

Media appearances

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Education
2008 - 2010
MBA
University Business School
2005 - 2008
B.Sc.(Hons.)-Biotechnology
Panjab University
2008
Class XII
GMSSS-35
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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