Victor Henrique Carnielli

Questioner
DISC Type : c

Gerente de Trafego/Telecom at Grupo Pasquali

Ribeirão Preto, São Paulo, Brazil

Overview

Victor Henrique Carnielli is a Traffic and Telecom Manager at Grupo Pasquali with a background in control desk management and digital innovation. He holds a post-graduate degree in Leadership and Strategic Management from PROFUTURO - FIA Business School and is skilled in analytics, problem-solving, and team integration.

Outside of his formal role, Victor is passionate about continuous professional development. He actively participates in industry events like CMS Brasil to network, stay current on call center trends, and find inspiration. His interests include major technology companies such as IBM and Cisco.

He is dedicated to motivating his team to achieve new levels of success through shared learning and growth.

Personality Overview

Price-Sensitive

Value Seeker

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to do thorough analysis of any situation.

Topics They Care About

Call Center Innovation
His roles and event participation show a focus on innovation, new tools, and improving customer experience (CX) in call center operations.
Team Leadership
Holds multiple leadership certifications and posts about motivating his team to achieve new levels of success.
Performance Analytics
His background as a Control Desk Manager and listed skills in reports and analytics highlight a focus on data-driven performance.

Media Appearances

Victor has no verified media appearances

Work History

9-2023
Gerente de Trafego/Telecom at Grupo Pasquali
4-2022
Gerente de Control Desk at Grupo Pasquali
3-2022
Coordenador de Discadores e Inovacao Digital at Grupo Pasquali
9-2019 - 3-2022
Especialista de T.I at Grupo Pasquali
8-2017 - 9-2019
Analista Telecom Operacional at Grupo Pasquali

Education

7-2021 - 12-2022
Pós-graduação em Liderança e Gestão Estratégica de Pessoas from PROFUTURO - FIA Business School
2017 - 2019
Gestao Financeira from Anhanguera Educacional
2-2026 - 6-2027
Executive MBA from FAAP Online

More Information

Social Presence :

Prographics :

Exp : 11 Location : Ribeirão Preto, São Paulo, Brazil Job Level : N/A Designation : Gerente de Trafego/Telecom at Grupo Pasquali
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Insights For Selling To Victor Henrique

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victor Henrique is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Victor Henrique

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Victor Henrique move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Victor Henrique take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Victor Henrique

Personality Compatibility


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