Vignesh Raghunathan ⚡ in

Vignesh Raghunathan ⚡

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Principal Customer Success Manager at Scrut Automation
📍 Greater Delhi Area, India

Vignesh is a Principal Customer Success Manager with over 13 years of experience in enterprise and mid-market SaaS across APAC and EMEA. A Great Lakes Institute of Management alumnus, he focuses on managing high-stakes accounts and solving complex escalations. Colleagues describe him as proactive, organized, meticulous, and exceptional at building client rapport.

Originally from Chennai, Vignesh often shares personal stories and reflections on cultural nuances, the importance of human connection, and family traditions. He values direct communication and building trust, themes that appear in both his professional and personal anecdotes. He is a thoughtful observer of human interaction and relationships.

Unique fact: Vignesh believes the most valuable part of making traditional filter coffee isnt the drink itself, but the patience learned while waiting for it to brew.

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Experience
12 Years
Current Role
Principal Customer Success Manager
Job Level
Mid-senior
Location
Greater Delhi Area, India
Personality Overview

How Vignesh shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Vignesh cares about

Human-Centric Work
His personal motto is "Making Work Human & Impactful, " a theme he explores through stories about customer interactions and personal relationships.
Enterprise Customer Success
Specializes in managing complex, high-stakes SaaS accounts with large deals and even bigger expectations, where failures have real consequences.
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Career

Work history

5-2025
Principal Customer Success Manager
Scrut Automation
4-2024 - 4-2025
Principal Customer Success Manager
Zluri
11-2022 - 4-2024
Associate Director of Customer Success
Recur Club
11-2021 - 11-2022
Consultant - Pro-Bono
Recur Club
11-2021 - 11-2022
Senior Project Manager - Global Consulting
Whatfix
In the press

Media appearances

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Education
Post Graduate Programme in Management (PGPM)
Great Lakes Institute of Management
Bachelors
Shanmugha Arts, Science, Technology and Research Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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