Viswanath M
Login to view DISC.Viswanath is a Go-to-Market professional at Alhena.ai, specializing in AI-powered solutions for eCommerce brands. With a background at Freshworks and a Bachelor of Engineering from the University of Calicut, he excels in consultative sales and relationship building. Colleagues describe him as innovative, dedicated, and having genuine enthusiasm.
He actively posts about the nuances of AI in commerce, believing that most brands are still using AI as a simple reactive widget rather than a tool that understands context. He emphasizes the need for brands to offer both voice and chat AI to meet modern customer expectations.
Unique fact: He believes many eCommerce "AI success stories" are misleadingly framed, as they often only handle basic queries that human agents already avoided.
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