Vivien C. in

Vivien C.

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Sr. Customer Success Manager at Insurity
📍 Los Angeles, California, United States

Vivien is a Senior Customer Success Manager at Insurity with a strong background in project management. A certified PMP and Salesforce Administrator, she holds an MBA from Mount Saint Marys University. Colleagues describe her as dedicated, conscientious, and detail-oriented.

Vivien demonstrates a proactive and resilient character, having used a period of unemployment to invest in her professional development. Her interests suggest a focus on staying current with business insights from publications like the Harvard Business Review.

After being laid off, she intentionally used the time to successfully earn her Project Management Professional (PMP) certification, showing a commitment to self-investment.

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Experience
8 Years
Current Role
Sr. Customer Success Manager
Job Level
Middle
Location
Los Angeles, California, United States
Personality Overview

How Vivien shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Vivien cares about

Project Management
As a certified Project Management Professional (PMP), she has a proven background in this area and proactively pursued the certification to enhance her skills after a layoff.
Customer Success
Her career has been centered around customer and client success, progressing from manager to her current senior role at Insurity.
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Career

Work history

3-2026
Sr. Customer Success Manager
Insurity
1-2023 - 8-2025
Project Manager
Parcel Pending by Quadient
8-2021 - 1-2023
Customer Success Manager
Parcel Pending by Quadient
1-2021 - 8-2021
Client Success
Spectora Home Inspection Software
11-2016 - 1-2020
Client Success Manager
Kingston Lane, Inc
In the press

Media appearances

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Education
Master of Business Administration - MBA
Mount Saint Mary's University
Bachelor's degree
San Diego State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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