Director de Experiencia y Fidelización de Clientes - Gerencia de Mercadeo at Colfondos S.A.
📍 Bogota, D.C., Capital District, Colombia
Xavier Andrade Sterling is the Director of Customer Experience and Loyalty at Colfondos, with deep expertise in marketing, partnerships, and payment systems from his time at BBVA and Terpel. He specializes in designing customer lifecycle strategies and holds a Master of Marketing from the Universidad de Catalunya Barcelona.
He has a strong interest in the strategies of major consumer and technology companies, including Unilever, Nestlé, PepsiCo, and Samsung Electronics, indicating a passion for global brand management and innovation outside his direct industry.
Unique fact: Xavier is a certified "Trainer of Trainers" from the Universidad de Los Andes, highlighting his commitment to mentorship and team development.
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Experience
31 Years
Current Role
Director de Experiencia y Fidelización de Clientes - Gerencia de Mercadeo
Job Level
Mid-senior
Location
Bogota, D.C., Capital District, Colombia
Personality Overview
How Xavier shows up
Risk-Taker
Decisive
Impact-Driven
They take a lot of pride in personal achievements. They like to move fast and expect the same from others. More than the product, they care about the impact of the product.
Priorities
Topics Xavier cares about
Customer Loyalty Programs
His career at Colfondos, Terpel, and BBVA has centered on creating and managing loyalty programs to enhance customer retention and lifetime value.
Lifecycle Marketing
He is responsible for the entire customer journey, from acquisition to retention, focusing on delivering value and improving the overall customer experience.
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Career
Work history
3-2023
Director de Experiencia y Fidelización de Clientes - Gerencia de Mercadeo
Colfondos S.A.
11-2022
Consultor
Freelance
2-2022 - 12-2022
Gerente de Lealtad - Mercadeo
Organización Terpel S.A.
3-2016 - 2-2022
Gerente Gestión del Portafolio - Medios de Pago
BBVA
3-2015 - 2-2016
Business Director
BIG Holding
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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