Ximena Gallardo Soto in

Ximena Gallardo Soto

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Jefe Contact Center at Banco Consorcio
📍 Santiago, Santiago Metropolitan Region, Chile

Ximena Gallardo Soto is an Industrial Engineer from the Universidad de Santiago de Chile with extensive experience leading customer service teams in the banking sector. She specializes in enhancing the entire customer journey, focusing on digital service channels, operational support, and continuous process improvement for major banks.

Her experience spans multiple major financial institutions in Chile, including Banco Consorcio, Scotiabank, and project leadership for Banco Estado.

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Experience
21 Years
Current Role
Jefe Contact Center
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

How Ximena shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ximena cares about

Customer Journey Strategy
Her profile highlights experience in defining and implementing strategies to improve the customer experience throughout their entire journey.
Digital Customer Service
She has a stated focus on leading customer service teams centered on digital attention and the continuous improvement of related processes.
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Career

Work history

1-2025
Jefe Contact Center
Banco Consorcio
11-2023 - 7-2025
Coordinador de servicio al cliente
Inexoos
7-2019 - 11-2022
Manager Servicio al cliente
Scotiabank
5-2012 - 7-2019
Jefe de servicio al cliente
Scotiabank
5-2011 - 4-2012
Jefe de Proyecto, servicios Integrales Banco Estado.
Inpact S.A.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
12-1993 - 12-1997
Ingeniería
Universidad de Santiago de Chile
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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