Yenny Carina Aguirre in

Yenny Carina Aguirre

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Jefe PQR y Call Center at Banco Agrario de Colombia
📍 Bogota, D.C., Capital District, Colombia

Yenny Carina Aguirre is the Head of PQR (Petitions, Complaints, Claims) and Customer Experience at Banco Agrario de Colombia. Her career demonstrates a consistent progression in customer service-focused roles, advancing from coordinator to managerial and leadership positions within the banking sector. She is a graduate of the Universidad de La Salle.

Based on her professional affiliations, Yenny maintains an interest in Colombias leading institutions. She follows major financial players like Bancolombia and Banco de la República, as well as key entities in the energy and media sectors, such as Ecopetrol and EL TIEMPO Casa Editorial.

Yenny has built her entire career around advancing customer service, moving from a coordinator role to leading the entire PQR and Customer Experience department at a national bank.

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Experience
15 Years
Current Role
Jefe PQR y Call Center
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Yenny cares about

Customer Experience (CX)
Her current title is "Jefe PQR y Experiencia al Cliente", making customer experience a direct and primary responsibility in her role at Banco Agrario de Colombia.
Call Center Operations
As the head of the Call Center, she is responsible for the operational management and strategic direction of customer service contact points.
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Career

Work history

2-2021
Jefe PQR y Call Center
Banco Agrario de Colombia
9-2019 - 7-2020
Gerente de área
Banco Agrario de Colombia
10-2011 - 8-2019
Profesional Senior
Banco Agrario de Colombia
7-2009 - 9-2011
Coordinador de servicio al cliente
Grupo XXI
In the press

Media appearances

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Education

Yenny has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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