Yuvraj Saxena in

Yuvraj Saxena

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Head of Customer Success and Product Support at Astra Security
📍 Bengaluru, Karnataka, India

Yuvraj Saxena is the Head of Customer Success and Product Support at Astra Security, with a deep background in the SaaS and Event Technology industries. A graduate of Navnitlal Ranchhodlal Institute of Business Administration, he is a proven leader in post-sales operations. Colleagues describe him as customer-obsessed, empathetic, and a remarkable leader.

He is a reflective professional who openly shares his philosophies on work and career development. Yuvraj values resilience and purpose, having taken a significant career break for introspection before committing to his current role, demonstrating a thoughtful approach to his professional journey.

After eight transformative years at his previous company, he took a 130-day career break to reflect and rebuild before choosing his next opportunity.

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Experience
12 Years
Current Role
Head of Customer Success and Product Support
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

How Yuvraj shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Yuvraj cares about

Customer Retention
He strongly advocates for prioritizing Customer Turnover Ratio (CTR) and existing client growth over the constant chase for new sales, viewing it as a core business lever.
Proactive Support
Believes in embedding customer success members directly into client teams from the planning stage to provide seamless, proactive support, rather than reactive helpdesk models.
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Career

Work history

4-2025
Head of Customer Success and Product Support
Astra Security
3-2025 - 4-2025
Career transition
Career Break
1-2023 - 2-2025
Senior Director - Customer Experience(Support and Success) and Account Management
Hubilo
6-2018 - 2-2025
Data Protection Officer
Hubilo
3-2021 - 4-2023
Director Customer Experience | Account Management
Hubilo
In the press

Media appearances

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Education
2010 - 2012
Bachelor of Business Administration (BBA)
Navnitlal Ranchhodlal Institute of Business Administration
2005 - 2009
Financial Market Management
Kendriya vidyalaya, ahmedabad
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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