Akash Chauhan in

Akash Chauhan

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Head of HR and Customer Experience at Chaayos
📍 New Delhi, Delhi, India

Akash Chauhan is the Head of HR and Customer Experience at Chaayos, bringing over 15 years of experience from high-growth startups like cure. fit and Urban Ladder. He holds a PGDM in HR from IMI Delhi and is adept at scaling people operations. Colleagues have described him as a professional with foresight and a risk-taking philosophy.

His unique dual expertise is in managing both the employee lifecycle and customer-facing operations, including last-mile delivery and customer success.

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Experience
12 Years
Current Role
Head of HR and Customer Experience
Job Level
Mid-senior
Location
New Delhi, Delhi, India
Personality Overview

How Akash shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Akash cares about

Strategic Talent Acquisition
His career began in talent acquisition and he actively posts about hiring for key business, corporate, and technical roles at Chaayos.
Employee & Customer Experience
His title and previous VP role at Urban Ladder, which combined HR with Customer Success and Delivery Operations, show a focus on the end-to-end human experience.
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Career

Work history

12-2022
Head of HR and Customer Experience
Chaayos
2-2022 - 11-2022
Head of HR
cure.fit (cult.fit)
4-2020 - 2-2022
Vice President - Head of HR, Delivery Operations and Customer Success
Urban Ladder
4-2018 - 3-2020
Director - Head of Human Resources
Urban Ladder
10-2016 - 3-2018
Sr. Manager Human Resources
Urban Ladder
In the press

Media appearances

Akash Chauhan joins Chaayos as HR Head, ETHRWorld - HR News. Featured in Economic Times (HR)
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Akash Chauhan Appointed as HR Head at Chaayos. Featured in Restaurant India
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Education
2008 - 2010
PGDMHR
IMI Delhi
2004 - 2007
BA (hons)
Ramjas College,Delhi University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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