Alan Lowrance

Inquirer
DISC Type : dc

Director, Information Technology Operations at ExxonMobil

Frisco, Texas, United States

Overview

Alan Lowrance is the Director of IT Operations at ExxonMobil, with 19 years of experience in the energy sector. He specializes in IT Service Management, ServiceNow development, and cybersecurity, and holds an M. S. from The University of Texas at Dallas. Colleagues describe him as knowledgeable and business-process oriented.

Alan is a two-time speaker at ServiceNows global "Knowledge" conference, where he presented on advanced administration and implementing service philosophy outside of traditional IT.

Personality Overview

Judgemental

Demanding

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

ServiceNow Platform
An expert administrator, developer, and two-time speaker at ServiceNow's global "Knowledge" conference, demonstrating deep expertise and a passion for the platform.
IT Service Management
His career focuses on ITSM, ITIL, process architecture, and helpdesk management, with a consistent goal of digitizing and automating business workstreams.
Incident Management
Recently highlighted the importance of effective incident management by recommending a specific DevOps course on the topic, showing an interest in operational resilience.

Media Appearances

Alan has no verified media appearances

Work History

3-2025
Director, Information Technology Operations at ExxonMobil
11-2023 - 3-2025
IT Service Process Manager at ExxonMobil
2-2017 - 11-2023
IT Service Process Manager at Denbury Inc.
6-2015 - 2-2017
ServiceNow Developer / IT Systems Administrator at Denbury Inc.
1-2013 - 6-2015
ServiceNow Developer / Desktop Support II at Denbury Inc.

Education

2014 - 2016
Master of Science (MS) from The University of Texas at Dallas
2011 - 2015
Bachelor of Science (BS) from The University of Texas at Dallas

More Information

Social Presence :

Prographics :

Exp : 18 Location : Frisco, Texas, United States Job Level : Mid-senior Designation : Director, Information Technology Operations at ExxonMobil
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Insights For Selling To Alan

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Refrain from asking too many questions
  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alan is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Alan

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Alan move?

  • Their decision making speed is somewhere in the middle.
  • Can Alan take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Alan

Personality Compatibility


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