Director, Information Technology Operations at ExxonMobil
📍 Frisco, Texas, United States
Alan Lowrance is the Director of IT Operations at ExxonMobil, with 19 years of experience in the energy sector. He specializes in IT Service Management, ServiceNow development, and cybersecurity, and holds an M. S. from The University of Texas at Dallas. Colleagues describe him as knowledgeable and business-process oriented.
Alan is a two-time speaker at ServiceNows global "Knowledge" conference, where he presented on advanced administration and implementing service philosophy outside of traditional IT.
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Experience
18 Years
Current Role
Director, Information Technology Operations
Job Level
Mid-senior
Location
Frisco, Texas, United States
Personality Overview
How Alan shows up
Judgemental
Demanding
Hard To Convince
They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.
Priorities
Topics Alan cares about
ServiceNow Platform
An expert administrator, developer, and two-time speaker at ServiceNow's global "Knowledge" conference, demonstrating deep expertise and a passion for the platform.
IT Service Management
His career focuses on ITSM, ITIL, process architecture, and helpdesk management, with a consistent goal of digitizing and automating business workstreams.
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Career
Work history
3-2025
Director, Information Technology Operations
ExxonMobil
11-2023 - 3-2025
IT Service Process Manager
ExxonMobil
2-2017 - 11-2023
IT Service Process Manager
Denbury Inc.
6-2015 - 2-2017
ServiceNow Developer / IT Systems Administrator
Denbury Inc.
1-2013 - 6-2015
ServiceNow Developer / Desktop Support II
Denbury Inc.
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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