Alan Lowrance in

Alan Lowrance

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Director, Information Technology Operations at ExxonMobil
📍 Frisco, Texas, United States

Alan Lowrance is the Director of IT Operations at ExxonMobil, with 19 years of experience in the energy sector. He specializes in IT Service Management, ServiceNow development, and cybersecurity, and holds an M. S. from The University of Texas at Dallas. Colleagues describe him as knowledgeable and business-process oriented.

Alan is a two-time speaker at ServiceNows global "Knowledge" conference, where he presented on advanced administration and implementing service philosophy outside of traditional IT.

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Experience
18 Years
Current Role
Director, Information Technology Operations
Job Level
Mid-senior
Location
Frisco, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alan cares about

ServiceNow Platform
An expert administrator, developer, and two-time speaker at ServiceNow's global "Knowledge" conference, demonstrating deep expertise and a passion for the platform.
IT Service Management
His career focuses on ITSM, ITIL, process architecture, and helpdesk management, with a consistent goal of digitizing and automating business workstreams.
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Career

Work history

3-2025
Director, Information Technology Operations
ExxonMobil
11-2023 - 3-2025
IT Service Process Manager
ExxonMobil
2-2017 - 11-2023
IT Service Process Manager
Denbury Inc.
6-2015 - 2-2017
ServiceNow Developer / IT Systems Administrator
Denbury Inc.
1-2013 - 6-2015
ServiceNow Developer / Desktop Support II
Denbury Inc.
In the press

Media appearances

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Education
2014 - 2016
Master of Science (MS)
The University of Texas at Dallas
2011 - 2015
Bachelor of Science (BS)
The University of Texas at Dallas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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