Alejandro Cifuentes
Supervisor Contact Center at Seguros Bolívar S.A.
📍 Bogotá D.C. Metropolitan Area, Colombia
Alejandro is a seasoned professional with over 15 years of experience in call center planning, workforce management, and data analytics. He has held leadership roles such as Operations Head and WFM Coordinator, developing expertise in tools like Salesforce and PureCloud. He is also a Public Accountant from Politécnico Grancolombiano.
His background as a Public Accountant, combined with his specialization in digital transformation and big data for contact centers, provides him with a unique and analytical approach to workforce optimization.
Read the full overview →Experience
3 Years
Current Role
Supervisor Contact Center
Location
Bogotá D.C. Metropolitan Area, Colombia
Personality Overview
Personality insights not availableWe need more social data to generate the DISC analysis and selling playbook. The professional details below are still available.
Priorities
Topics Alejandro cares about
WFM Optimization
Possesses over 15 years of experience in call center planning and dimensioning, complemented by leadership roles in Workforce Management at various companies.
Contact Center Tech
He has specific expertise in a range of industry tools, including CMS, Bright Pattern, PureCloud, and Salesforce, indicating a focus on leveraging technology for efficiency.
Career
Work history
3-2025
Supervisor Contact Center
Seguros Bolívar S.A.
5-2024 - 12-2024
Coordinador WFM
Américas BPS
2-2024 - 4-2024
Líder Workforce Transformación Digital
QUE +
4-2023 - 9-2023
Jefe de Planeación y Estadística
ComWare S.A
5-2022 - 3-2023
Líder de planeación
Millenium BPO
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
2010 - 2017
Contador Público
Politécnico Grancolombiano
Introducción a la Inteligencia Artificial
Platzi
Social presence
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