Alejandro is a seasoned professional with over 15 years of experience in call center planning, workforce management, and data analytics. He has held leadership roles such as Operations Head and WFM Coordinator, developing expertise in tools like Salesforce and PureCloud. He is also a Public Accountant from Politécnico Grancolombiano.
His background as a Public Accountant, combined with his specialization in digital transformation and big data for contact centers, provides him with a unique and analytical approach to workforce optimization.
Alejandro Cifuentes
Supervisor Contact Center at Seguros Bolívar S.A.
Bogotá D.C. Metropolitan Area, Colombia
Overview
Topics They Care About
WFM Optimization
Possesses over 15 years of experience in call center planning and dimensioning, complemented by leadership roles in Workforce Management at various companies.
Contact Center Tech
He has specific expertise in a range of industry tools, including CMS, Bright Pattern, PureCloud, and Salesforce, indicating a focus on leveraging technology for efficiency.
Data-Driven Planning
His background as a data analyst and datamarshall, supplemented by studies in big data, shows a strong inclination towards using analytics for strategic planning.
Media Appearances
Alejandro has no verified media appearances
Work History
3-2025
Supervisor Contact Center at Seguros Bolívar S.A.
5-2024 - 12-2024
Coordinador WFM at Américas BPS
2-2024 - 4-2024
Líder Workforce Transformación Digital at QUE +
4-2023 - 9-2023
Jefe de Planeación y Estadística at ComWare S.A
5-2022 - 3-2023
Líder de planeación at Millenium BPO
3-2021 - 5-2022
Workforce Management at Millenium BPO
Education
2010 - 2017
Contador Público from Politécnico Grancolombiano
Introducción a la Inteligencia Artificial from Platzi
More Information
Social Presence :
Prographics :
Exp : 3
Location : Bogotá D.C. Metropolitan Area, Colombia
Job Level : N/A
Designation : Supervisor Contact Center at Seguros Bolívar S.A.
