Aleks Malinovic

Trailblazer
DISC Type : DI

Head of Customer Success at Claris, an Apple company

Sacramento, California, United States

Overview

Aleks Malinovic is a customer success and sales leader at Claris, an Apple company, with a decade of experience in the SaaS industry. He specializes in driving revenue growth, increasing customer retention, and scaling high-performing teams. Colleagues describe him as a charismatic and consummate professional, and he holds a Bachelors from the University of Wisconsin-Milwaukee.

Beyond his core leadership roles, Aleks is a passionate content creator and producer, having been featured on-air for social campaigns. This experience allows him to effectively amplify brand engagement and connect with audiences in a unique way. He has a keen interest in bridging the tech talent gap.

Unique fact: He conceptualized and administered the entire FileMaker Pro database program from the ground up during his time at Rockwell Automation.

Personality Overview

Assertive

Persuasive

Friendly But Fast

They are not against taking risks and can make tough decisions when required.
  A combination of speed and relationship gets the best response from them. They prefer to ensure that they are in control of the situation.

Topics They Care About

SaaS Growth Strategy
His entire career focuses on driving revenue growth, scaling teams, and executing go-to-market strategies for SaaS products at Claris.
Customer Success
As Head of Customer Success, he architected the global function, increasing customer retention by 15% YoY and driving expansion revenue.
Partner Engagement
He actively supports and engages with a network of over 1, 500 partners, highlighting their successes and organizing events like Partner Office Hours.

Media Appearances

Aleks has no verified media appearances

Work History

1-2023
Head of Customer Success at Claris, an Apple company
4-2018
Americas Sales Manager at Claris, an Apple company
7-2019 - 4-2020
Team Lead at Claris, an Apple company
4-2016 - 4-2018
Solutions Consultant at iSolutions, Inc
3-2012 - 4-2016
Process Engineer, Database at Rockwell Automation

Education

Bachelor of Arts in Project Management with Information Technology from University of Wisconsin-Milwaukee

More Information

Social Presence :

Prographics :

Exp : 13 Location : Sacramento, California, United States Job Level : Mid-senior Designation : Head of Customer Success at Claris, an Apple company
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Insights For Selling To Aleks

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Keep your pitch focused on the impact but nurture the relationship too
  • Address your competition clearly and confidently

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aleks is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Aleks

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Aleks move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Aleks take some risk or not?

  • If necessary, they will be ready to take risks.

You And Aleks

Personality Compatibility


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