Alex Clerc

Wildcard
DISC Type : csi

Senior Vice President, Customer Operations at Frontier Airlines

Denver, Colorado, United States

Overview

Alex Clerc is the Senior Vice President of Customers at Frontier Airlines, overseeing airport and inflight teams. With 25 years in hospitality and aviation, he specializes in operational turnarounds, cost optimization, and strategy. He holds an MBA from SMU Cox School of Business and began his career at Hilton Hotels.

His focus is on enhancing the customer journey through operational excellence. In recent initiatives, he has been involved in expanding Frontiers operational footprint, including the opening of new crew bases and remodeled airport concourses to improve efficiency and the passenger experience.

He has extensive international experience, having served as COO for airlines in Mexico and Spain.

Personality Overview

ROI Driven

Friendly But Slow

Requires Proof

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Customer Experience
His current role focuses on Airport Customer Service and Inflight Teams. He has publicly spoken about providing a great experience for customers through new facilities.
Airline Operations
Has extensive experience as a COO and Head of Operations Planning for several airlines, focusing on maintenance optimization, supply chain, and fleet strategy.
Network Expansion
He was a key speaker at the recent opening of a new Frontier Airlines crew base in Cleveland, a move aimed at supporting the airline's operational growth.

Media Appearances

Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service. Featured in CX Today

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Alex Clerc – Biography – Frontier Airlines Investor Relations. Featured in Frontier Airlines Investor Relations (ir.flyfrontier.com)

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Frontier Airlines Customer Spotlight – Qualtrics. Featured in Qualtrics

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Work History

1-2024
Senior Vice President, Customer Operations at Frontier Airlines
5-2021 - 1-2024
Senior Expert at McKinsey & Company
11-2019 - 4-2021
Chief Operating Officer at Interjet
4-2017 - 10-2019
Head of Operations Planning at Spirit Airlines
12-2015 - 2-2017
Chief Cost and Operating Officer at Volotea

Education

2006 - 2007
Master of Business Administration (M.B.A.) from SMU Cox School of Business
1991 - 1995
Bachelor of Business Administration (B.B.A.) from EHL

More Information

Social Presence :

Prographics :

Exp : 29 Location : Denver, Colorado, United States Job Level : Leadership Designation : Senior Vice President, Customer Operations at Frontier Airlines
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Alex

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Alex take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Alex

Personality Compatibility


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