Alex Clerc in

Alex Clerc

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Senior Vice President, Customer Operations at Frontier Airlines
📍 Denver, Colorado, United States

Alex Clerc is the Senior Vice President of Customers at Frontier Airlines, overseeing airport and inflight teams. With 25 years in hospitality and aviation, he specializes in operational turnarounds, cost optimization, and strategy. He holds an MBA from SMU Cox School of Business and began his career at Hilton Hotels.

His focus is on enhancing the customer journey through operational excellence. In recent initiatives, he has been involved in expanding Frontiers operational footprint, including the opening of new crew bases and remodeled airport concourses to improve efficiency and the passenger experience.

He has extensive international experience, having served as COO for airlines in Mexico and Spain.

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Experience
29 Years
Current Role
Senior Vice President, Customer Operations
Job Level
Leadership
Location
Denver, Colorado, United States
Personality Overview

How Alex shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Alex cares about

Customer Experience
His current role focuses on Airport Customer Service and Inflight Teams. He has publicly spoken about providing a great experience for customers through new facilities.
Airline Operations
Has extensive experience as a COO and Head of Operations Planning for several airlines, focusing on maintenance optimization, supply chain, and fleet strategy.
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Career

Work history

1-2024
Senior Vice President, Customer Operations
Frontier Airlines
5-2021 - 1-2024
Senior Expert
McKinsey & Company
11-2019 - 4-2021
Chief Operating Officer
Interjet
4-2017 - 10-2019
Head of Operations Planning
Spirit Airlines
12-2015 - 2-2017
Chief Cost and Operating Officer
Volotea
In the press

Media appearances

Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service. Featured in CX Today
See now
Alex Clerc – Biography – Frontier Airlines Investor Relations. Featured in Frontier Airlines Investor Relations (ir.flyfrontier.com)
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Education
2006 - 2007
Master of Business Administration (M.B.A.)
SMU Cox School of Business
1991 - 1995
Bachelor of Business Administration (B.B.A.)
EHL
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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