Alex Hill in

Alex Hill

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Head of Innovation Delivery at Plug me in
📍 Wolverhampton, England, United Kingdom

Alex Hill is a senior leader specializing in digital implementation, customer experience, and data insights. With a background in digital automation and operational efficiency, he is adept at leading teams using agile methodologies and holds a Certified ScrumMaster® certification.

He was a finalist for the "UK Support Manager of the Year" award, an honor from the longest-running Contact Centre industry awards.

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Experience
15 Years
Current Role
Head of Innovation Delivery
Job Level
Mid-senior
Location
Wolverhampton, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alex cares about

Digital Customer Experience
His career includes roles as Customer Experience Manager at Hive and Head of Digital Technology, focusing on improving the customer journey.
Data-driven Reporting
He deployed PowerBI as the central reporting system at Water Plus and managed teams of insight analysts, utilizing SQL for data development.
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Career

Work history

8-2025
Head of Innovation Delivery
Plug me in
10-2024 - 8-2025
Head of Digital Technology
Water Plus
1-2021 - 11-2024
Digital Implementation & Insight Manager
Water Plus
11-2017 - 1-2021
Operational Insight Manager
Water Plus
5-2015 - 11-2017
Customer Experience Manager
Hive, by British Gas
In the press

Media appearances

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Education
1993 - 1998
GCSEs - English
St Edmunds RC School
Computer and Information Sciences
Wolverhampton College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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