Alex Hill

Commander
DISC Type : D

Head of Innovation Delivery at Plug me in

Wolverhampton, England, United Kingdom

Overview

Alex Hill is a senior leader specializing in digital implementation, customer experience, and data insights. With a background in digital automation and operational efficiency, he is adept at leading teams using agile methodologies and holds a Certified ScrumMaster® certification.

He was a finalist for the "UK Support Manager of the Year" award, an honor from the longest-running Contact Centre industry awards.

Personality Overview

Strong-Willed

Candid & Clear

Very Quick

They like to be in a position where they can control the conversation and terms.  They respond well to strong and respectful communication. They are not focused on building rapport and relationships.

Topics They Care About

Digital Customer Experience
His career includes roles as Customer Experience Manager at Hive and Head of Digital Technology, focusing on improving the customer journey.
Data-driven Reporting
He deployed PowerBI as the central reporting system at Water Plus and managed teams of insight analysts, utilizing SQL for data development.
Agile Methodologies
As a Certified ScrumMaster®, he has experience running scrum, providing leadership and support to ensure unimpeded development.

Media Appearances

Alex has no verified media appearances

Work History

8-2025
Head of Innovation Delivery at Plug me in
10-2024 - 8-2025
Head of Digital Technology at Water Plus
1-2021 - 11-2024
Digital Implementation & Insight Manager at Water Plus
11-2017 - 1-2021
Operational Insight Manager at Water Plus
5-2015 - 11-2017
Customer Experience Manager at Hive, by British Gas

Education

1993 - 1998
GCSEs - English from St Edmunds RC School
Computer and Information Sciences from Wolverhampton College

More Information

Social Presence :

Prographics :

Exp : 15 Location : Wolverhampton, England, United Kingdom Job Level : Mid-senior Designation : Head of Innovation Delivery at Plug me in
URL has been copied!

Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Alex

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • They can take decisions very fast if you manage to convince them.
  • Can Alex take some risk or not?

  • The risks don’t matter much to them.

You And Alex

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.