Alexandre Ew

Critic
DISC Type : C

Tech Support Senior Manager at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Alexandre is a Tech Support Senior Manager at Dell Technologies, specializing in customer support through social media. With a background in engineering from PUCRS and a CompTIA Project+ certification, he has a proven track record of leading teams and strategies. Colleagues describe him as dedicated, consistent, and a great team leader.

Outside of his corporate role, Alexandre has a passion for education, having previously worked as a university professor in Mechanical and Production Engineering at Unisinos. He maintains a deep respect and admiration for the teaching profession and the impact educators have on society.

Unique fact: He successfully transitioned from a career in automotive product engineering and academia to leading innovative social media support strategies at a global tech company.

Personality Overview

Critic

Precise

Information Seeker

It is very likely that they will negotiate pricing or other important terms.  They choose to analyze logically and value facts to emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Social Media Support
He leads the strategy for using social media channels, like WhatsApp, to resolve customer issues and strengthen relationships for Dell.
Team Leadership
Praised in recommendations for empowering his team, listening to new ideas, and facilitating the professional development of his colleagues.
Project Management
He is a certified Project Manager (CompTIA Project+) and has held roles focusing on managing projects and programs within Dell.

Media Appearances

Alexandre has no verified media appearances

Work History

11-2013
Tech Support Senior Manager at Dell Technologies
7-2011 - 11-2013
Gerente de Projetos e Programas at Dell Technologies
3-2006 - 10-2024
Professor Engenharia Mecânica / Produção at Unisinos
8-2009 - 5-2011
Product Expert at Johnson Controls Automotive
2-2007 - 7-2009
R&D / Quality Supervisor at Johnson Controls Automotive

Education

1979 - 1984
Engenheiro from Pontifícia Universidade Católica do Rio Grande do Sul
Master's degree from Universidade Federal de Santa Catarina

More Information

Social Presence :

Prographics :

Exp : 19 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Middle Designation : Tech Support Senior Manager at Dell Technologies
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Insights For Selling To Alexandre

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandre is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Alexandre

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Alexandre move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Alexandre take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Alexandre

Personality Compatibility


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