Alexandre Ew in

Alexandre Ew

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Tech Support Senior Manager at Dell Technologies
📍 Porto Alegre, Rio Grande do Sul, Brazil

Alexandre is a Tech Support Senior Manager at Dell Technologies, specializing in customer support through social media. With a background in engineering from PUCRS and a CompTIA Project+ certification, he has a proven track record of leading teams and strategies. Colleagues describe him as dedicated, consistent, and a great team leader.

Outside of his corporate role, Alexandre has a passion for education, having previously worked as a university professor in Mechanical and Production Engineering at Unisinos. He maintains a deep respect and admiration for the teaching profession and the impact educators have on society.

Unique fact: He successfully transitioned from a career in automotive product engineering and academia to leading innovative social media support strategies at a global tech company.

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Experience
19 Years
Current Role
Tech Support Senior Manager
Job Level
Middle
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Alexandre cares about

Social Media Support
He leads the strategy for using social media channels, like WhatsApp, to resolve customer issues and strengthen relationships for Dell.
Team Leadership
Praised in recommendations for empowering his team, listening to new ideas, and facilitating the professional development of his colleagues.
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Career

Work history

11-2013
Tech Support Senior Manager
Dell Technologies
7-2011 - 11-2013
Gerente de Projetos e Programas
Dell Technologies
3-2006 - 10-2024
Professor Engenharia Mecânica / Produção
Unisinos
8-2009 - 5-2011
Product Expert
Johnson Controls Automotive
2-2007 - 7-2009
R&D / Quality Supervisor
Johnson Controls Automotive
In the press

Media appearances

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Education
1979 - 1984
Engenheiro
Pontifícia Universidade Católica do Rio Grande do Sul
Master's degree
Universidade Federal de Santa Catarina
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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