Alexandre Vieira

Enthusiast
DISC Type : i

Diretor de Sinistros at Tokio Marine Seguradora S/A

São Paulo, São Paulo, Brazil

Overview

Alexandre Vieira serves as the Claims Director at Tokio Marine Seguradora, leveraging an extensive background in IT and Operations from previous roles at Allianz and Tokio Marine. He focuses on enhancing customer experience through technology, process automation, and specialized team management. He holds an IAG Masters from Pontifícia Universidade Católica do Rio de Janeiro.

He has publicly discussed the increasing impact of climate change on insurance, particularly noting a rise in claims due to severe weather events and the need for agile responses.

Personality Overview

Optimistic

Amiable & Agreeable

Story Driven

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Digital Claims
He has led initiatives to streamline claims processing, including implementing notifications via WhatsApp and utilizing automation to improve agility and customer service.
Insurance Technology
His career path from IT and Operations Superintendent to Claims Director underscores his focus on applying technology, like drones and process automation, to enhance efficiency.
Customer Experience
Across multiple roles, he has focused on improving the customer journey through better service, communication, and faster claim resolutions.

Media Appearances

Alexandre has no verified media appearances

Work History

9-2013
Diretor de Sinistros at Tokio Marine Seguradora S/A
11-2010
Superintendente de Operacoes e TI at Tokio Marine Seguradora S/A
2-2010 - 11-2010
Superintendente de Operações e Atendimento at Samcil Planos de Saúde
9-2001 - 2-2010
Operations Superintendente at Allianz Seguros
superintendente de TI e operações at Allianz

Education

1995 - 1996
IAG Master from Pontifícia Universidade Católica do Rio de Janeiro

More Information

Social Presence :

Prographics :

Exp : 24 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Diretor de Sinistros at Tokio Marine Seguradora S/A
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Insights For Selling To Alexandre

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandre is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Alexandre

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Alexandre move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Alexandre take some risk or not?

  • They can take some low-probability risks if needed.

You And Alexandre

Personality Compatibility


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