Alicia Miranda in

Alicia Miranda

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Strategic Account Development at Liveops, Inc.
📍 Neenah, Wisconsin, United States

Alicia is a strategic account development professional at Liveops, focused on partnering with brands to improve their contact center outcomes. With a background that includes a Six Sigma Green Belt certification and a BS from the University of Wisconsin-Whitewater, she excels in identifying and solving customer service and sales challenges.

She takes a people-first, pressure-free approach to her work, driven by a genuine passion for connecting with new people and helping them and their companies succeed. Her professional interests include staying current with insights from Harvard Business Review and The Wall Street Journal.

Unique fact: While a Program Director, her team scored #2 in overall employee engagement in a company-wide survey.

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Experience
14 Years
Current Role
Strategic Account Development
Location
Neenah, Wisconsin, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alicia cares about

Contact Center Optimization
Her role involves sharing contact center industry trends with brands to help them achieve better outcomes, lower costs, and scale with on-demand talent.
Customer Experience (CX)
She actively shares content emphasizing that great customer interactions, driven by specialized talent and empathy, are crucial across all industries.
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Career

Work history

5-2025
Strategic Account Development
Liveops, Inc.
1-2023 - 7-2023
Business Development Specialist
Liveops, Inc.
9-2018 - 12-2022
Business Development Specialist
Alta Resources
4-2015 - 9-2018
Program Director
Alta Resources
6-2011 - 4-2015
Team Leader
Alta Resources
In the press

Media appearances

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Education
2008 - 2010
BS
University of Wisconsin-Whitewater
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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