Alicia Miranda

Observer
DISC Type : ci

Strategic Account Development at Liveops, Inc.

Neenah, Wisconsin, United States

Overview

Alicia is a strategic account development professional at Liveops, focused on partnering with brands to improve their contact center outcomes. With a background that includes a Six Sigma Green Belt certification and a BS from the University of Wisconsin-Whitewater, she excels in identifying and solving customer service and sales challenges.

She takes a people-first, pressure-free approach to her work, driven by a genuine passion for connecting with new people and helping them and their companies succeed. Her professional interests include staying current with insights from Harvard Business Review and The Wall Street Journal.

Unique fact: While a Program Director, her team scored #2 in overall employee engagement in a company-wide survey.

Personality Overview

Value Driven

Assertive

Curious

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Contact Center Optimization
Her role involves sharing contact center industry trends with brands to help them achieve better outcomes, lower costs, and scale with on-demand talent.
Customer Experience (CX)
She actively shares content emphasizing that great customer interactions, driven by specialized talent and empathy, are crucial across all industries.
Team Leadership
In previous roles, she was responsible for leading teams, creating employee career development plans, and fostering high employee engagement.

Media Appearances

Alicia has no verified media appearances

Work History

5-2025
Strategic Account Development at Liveops, Inc.
1-2023 - 7-2023
Business Development Specialist at Liveops, Inc.
9-2018 - 12-2022
Business Development Specialist at Alta Resources
4-2015 - 9-2018
Program Director at Alta Resources
6-2011 - 4-2015
Team Leader at Alta Resources

Education

2008 - 2010
BS from University of Wisconsin-Whitewater

More Information

Social Presence :

Prographics :

Exp : 14 Location : Neenah, Wisconsin, United States Job Level : N/A Designation : Strategic Account Development at Liveops, Inc.
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Insights For Selling To Alicia

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Persuade objectively how your product will help them achieve their goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alicia is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Alicia

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Alicia move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Alicia take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Alicia

Personality Compatibility


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