Alisha Mrugal in

Alisha Mrugal

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SVP of Customer Operations at CentralReach
📍 New York City Metropolitan Area, United States

Alisha Mrugal is the Senior Vice President of Customer Operations at CentralReach, with a career focused on leading customer success and operations teams. Her experience includes executive roles at Bizzabo and LivePerson, demonstrating a consistent track record in enhancing the customer experience.

At Bizzabo, she was involved in a significant company rebranding and the launch of a new "Event Experience Operating System".

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Experience
17 Years
Current Role
SVP of Customer Operations
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alisha cares about

Customer Operations
As SVP of Customer Operations, her primary focus is on leading and scaling customer-facing teams to ensure client success and operational excellence.
Event Technology
Was deeply involved in Bizzabo's evolution, promoting its new brand, the Event Experience Operating System, and a key acquisition to enhance virtual events.
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Career

Work history

3-2026
SVP of Customer Operations
CentralReach
5-2022
VP of Customer Operations
CentralReach
1-2021 - 2-2022
VP of Customer Success
Bizzabo
7-2020 - 1-2021
Head of Customer Success
Bizzabo
8-2019 - 7-2020
Vice President, Global Customer Success (Commercial)
LivePerson
In the press

Media appearances

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Education
2005 - 2009
Bachelor of Science
Montclair State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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