Alison Browning in

Alison Browning

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Customer Success Manager at Total Expert
📍 Phoenix, Arizona, United States

Alison is a Customer Success and CRM Strategy Leader with over seven years of experience in the SaaS industry. A graduate of the University of Washington, she excels at driving product adoption, managing customer relationships, and optimizing business processes, notably boosting user production by 24% through Salesforce initiatives.

Alison values clear, efficient communication, believing in getting straight to the point without unnecessary fluff. She emphasizes self-awareness and understanding ones impact on others, and she expresses deep gratitude for the professional relationships that have shaped her career journey.

She once led Salesforce consulting initiatives that streamlined workflows for over 500 employees across 80 branches.

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Experience
7 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Phoenix, Arizona, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Alison cares about

CRM Optimization
Led Salesforce consulting to enhance data management and workflows for large teams, directly increasing user productivity.
Customer Success
Focuses on increasing customer satisfaction and minimizing churn with data-driven strategies and tailored success plans in SaaS environments.
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Career

Work history

1-2026
Customer Success Manager
Total Expert
11-2024 - 1-2026
CRM Manager
Neighborhood Loans
5-2022 - 8-2024
Regional Salesforce Consultant
Guild Mortgage
3-2021 - 8-2024
Licensed Loan Officer Assistant
Guild Mortgage
1-2020 - 10-2021
Project Manager/ Assistant to Area Manager- Client Partnerships
Guild Mortgage
In the press

Media appearances

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Education
2013 - 2014
Master of Education (M.Ed.)
University of Washington
2006 - 2010
Bachelor of Arts (B.A.)
University of Washington
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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