Allison Paley

Go-getter
DISC Type : d

Rockstar Customer Success Consultant at Allison Paley

New York, New York, United States

Overview

Allison Paley is a customer success and operations consultant who specializes in maximizing customer value to drive business growth and high valuations. A Wharton MBA graduate, she has a strong track record at companies like HumanQ and Xandr. Colleagues describe her as a driven, impactful, collaborative, and adept strategist.

Her personal mission is to inspire others to be themselves and communicate with purpose so they can live life to the fullest. She focuses on helping leaders translate their vision into actionable strategies that empower their teams and create alignment.

She holds a strong belief that startups should avoid hiring seasoned corporate CS executives, as their experience is often mismatched for an early-stage environment.

Personality Overview

Vision Oriented

Direct & Candid

Challenger

They respond well to confident salespeople.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Retention
Her work focuses on building operations that increase customer retention and turn one-time wins into long-term revenue, achieving 90% retention in a prior role.
Scaling Startups
She advises founders to avoid non-scalable practices like 'high-touch' service, focusing instead on building efficient processes for growth.
CS Team Compensation
She advocates for compensating Customer Success teams like a revenue-generating growth engine rather than a cost center.

Media Appearances

Allison has no verified media appearances

Work History

10-2024
Rockstar Customer Success Consultant at Allison Paley
9-2021 - 10-2024
Head of Customer Operations at HumanQ
5-2018 - 9-2021
Director of Corporate Strategy at Xandr
8-2017 - 5-2018
Manager at Deloitte Consulting
10-2015 - 8-2017
Senior Consultant at Deloitte Consulting

Education

2013 - 2015
Master of Business Administration - MBA from The Wharton School
BA from Washington University in St. Louis

More Information

Social Presence :

Prographics :

Exp : 17 Location : New York, New York, United States Job Level : Mid-senior Designation : Rockstar Customer Success Consultant at Allison Paley
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Insights For Selling To Allison

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Allison is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Allison

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Allison move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Allison take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Allison

Personality Compatibility


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