Alvaro Luz

Evaluator
DISC Type : Dcs

CRM, Customer Satisfaction and Surveys Manager at Hyundai Caoa do Brasil Ltda

São Paulo, São Paulo, Brazil

Overview

Alvaro has no verified overview

Personality Overview

Quality Focused

Hard To Convince

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Alvaro has no verified topics they care about

Media Appearances

Alvaro has no verified media appearances

Work History

2-2015
CRM, Customer Satisfaction and Surveys Manager at Hyundai Caoa do Brasil Ltda
2-2012 - 2-2015
Project Manager in Customer Support Services at Embraer
2-2011 - 3-2012
Marketing Professor at Universidade São Marcos
9-2010 - 2-2012
Marketing Consultant at Theotokos Planejamento Estratégico
6-2008 - 7-2010
Relationship Marketing Manager at Volkswagen do Brasil

Education

5-2021 - 9-2023
Master of Business Administration - MBA from FIA Business School
(PEC-FGV) Organizational Dynamics - Motivation and Leadership from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : CRM, Customer Satisfaction and Surveys Manager at Hyundai Caoa do Brasil Ltda
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Insights For Selling To Alvaro

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alvaro is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Alvaro

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Alvaro move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Alvaro take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Alvaro

Personality Compatibility


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