Amanda Bentley, ITIL, ServiceNow CSA CIS-HR in

Amanda Bentley, ITIL, ServiceNow CSA CIS-HR

Commander · DISC type D
Senior Director IT Service Management at Norfolk Southern
📍 Atlanta Metropolitan Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
24 Years
Current Role
Senior Director IT Service Management
Job Level
Senior
Location
Atlanta Metropolitan Area, United States
Personality Overview

How Amanda shows up

Impact-Driven
Risk-Taker
Strong-Willed

They are less concerned about the product and more about its potential impact. They put a lot of effort into ensuring personal success. They like to stay in control of the negotiation or defining of the terms.

Priorities

Topics Amanda cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

6-2024
Senior Director IT Service Management
Norfolk Southern
1-2017 - 5-2024
ServiceNow Platform Leadership and Owner
Delta Airlines
1-2016 - 12-2016
ITSM Manager / ServiceNow Platform Owner
Northside Hospital
1-2014 - 1-2016
Sr Manager Application and Service Management
Genuine Parts Company
1-2008 - 1-2014
Manager of Enterprise Software Configuration Management
Genuine Parts Company
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1997 - 1999
Bachelor of Arts (BA)
Colorado Christian University
1994 - 1997
Associate of Arts (AA)
Ambassador University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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