Amelia Jensen

Evaluator
DISC Type : dsc

Customer Success Manager at DataBank

United States

Overview

With 25 years of experience, Amelia is a customer success expert specializing in mid-market and enterprise accounts for IT services. Her background includes extensive knowledge of colocation, hybrid cloud, and network services. She is a Customer Success Manager at DataBank and attended Salt Lake Community College.

Based in the Salt Lake City area, Amelia is actively engaged in the local technology community. She is a supportive colleague who publicly celebrates the achievements of her team members at professional events like the Silicon Slopes Cyber Security Forum.

She possesses deep expertise across a vast array of technologies, including cloud, managed services, security, and complex network protocols.

Personality Overview

Hard To Convince

Quality Focused

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Enterprise Customer Success
Her 25-year career is centered on customer experience, retention, and account management for enterprise-level clients in the technology sector.
Hybrid IT Solutions
Possesses a comprehensive understanding of colocation, private and public cloud, managed services, and disaster recovery for complex client needs.
Cyber Security
Demonstrates a keen interest in current security trends by attending and promoting events like the Silicon Slopes Cyber Security Forum.

Media Appearances

Amelia has no verified media appearances

Work History

1-2023
Customer Success Manager at DataBank
9-2019 - 11-2022
Senior Customer Success Manager at Flexential
8-2018 - 9-2019
Client Support Manager II Strategic Enterprise at CenturyLink
6-2017 - 8-2018
Senior Customer Success Manager at Flexential
8-2018
Senior Client Services Manager at ViaWest

Education

Education details unavailable from Salt Lake Community College

More Information

Social Presence :

Prographics :

Exp : 8 Location : United States Job Level : Middle Designation : Customer Success Manager at DataBank
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Insights For Selling To Amelia

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t focus on relationship, focus purely on the merit of your product
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amelia is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Amelia

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Amelia move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Amelia take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Amelia

Personality Compatibility


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