Amy Anderson in

Amy Anderson

Collaborator · DISC type si
Head of Customer Experience & Affordability at South Staffs Water
📍 United Kingdom

Amy Anderson is an experienced leader in the utilities industry, currently serving as the Head of Customer Experience & Affordability at South Staffs Water. Her expertise lies in service delivery, operations management, and enhancing customer satisfaction. She has a long history with the company, holding various management roles.

At a recent company leadership conference, Amy was personally recognized for her significant contributions and achievements in the customer experience space.

Read the full overview →
Experience
9 Years
Current Role
Head of Customer Experience & Affordability
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Amy shows up

Appreciative
Fair-minded
Example Driven

They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Priorities

Topics Amy cares about

Customer & Employee Experience
As a speaker at industry events, she emphasizes the importance of connecting the customer and employee experience to drive growth and deliver consistent, 'brilliant basics'.
Water Affordability
Her role explicitly includes ensuring affordability for customers, a key focus for her company and the broader utilities sector.
+4 more topics Login to view topics
Career

Work history

5-2024
Head of Customer Experience & Affordability
South Staffs Water
4-2021 - 4-2024
Head Of Customer Service
Echo Managed Services
8-2020 - 4-2021
Contact Centre Manager
South Staffs Water
6-2019 - 8-2020
Customer Experience Manager
South Staffs Water
10-2016 - 6-2019
Community Engagement Manager
South Staffs Water
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1999 - 2004
Education details unavailable
The High Arcal School
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

More profiles

Discover additional public profiles from our index.

Ademola Odutayo
Ademola Odutayo
Business Development & Product Management Analyst
Air Liquide
 Renae Black RT (R)
Renae Black RT (R)
Marketing Business Development Manager
Cook Medical
 Stewart Meeks
Stewart Meeks
President
Five Star Bath Solutions of South Georgia
SS
Stewart Sheeran
Sales Leader
Sciens Building Solutions
Unlock the full playbookSee exactly how to sell to Amy. Free, 10 seconds.