Amy Anderson in

Amy Anderson

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Head of Customer Experience & Affordability at South Staffs Water
📍 United Kingdom

Amy Anderson is an experienced leader in the utilities industry, currently serving as the Head of Customer Experience & Affordability at South Staffs Water. Her expertise lies in service delivery, operations management, and enhancing customer satisfaction. She has a long history with the company, holding various management roles.

At a recent company leadership conference, Amy was personally recognized for her significant contributions and achievements in the customer experience space.

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Experience
9 Years
Current Role
Head of Customer Experience & Affordability
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Amy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amy cares about

Customer & Employee Experience
As a speaker at industry events, she emphasizes the importance of connecting the customer and employee experience to drive growth and deliver consistent, 'brilliant basics'.
Water Affordability
Her role explicitly includes ensuring affordability for customers, a key focus for her company and the broader utilities sector.
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Career

Work history

5-2024
Head of Customer Experience & Affordability
South Staffs Water
4-2021 - 4-2024
Head Of Customer Service
Echo Managed Services
8-2020 - 4-2021
Contact Centre Manager
South Staffs Water
6-2019 - 8-2020
Customer Experience Manager
South Staffs Water
10-2016 - 6-2019
Community Engagement Manager
South Staffs Water
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1999 - 2004
Education details unavailable
The High Arcal School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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