Amy Anderson

Collaborator
DISC Type : si

Head of Customer Experience & Affordability at South Staffs Water

United Kingdom

Overview

Amy Anderson is an experienced leader in the utilities industry, currently serving as the Head of Customer Experience & Affordability at South Staffs Water. Her expertise lies in service delivery, operations management, and enhancing customer satisfaction. She has a long history with the company, holding various management roles.

At a recent company leadership conference, Amy was personally recognized for her significant contributions and achievements in the customer experience space.

Personality Overview

Appreciative

Fair-minded

Example Driven

They are more likely to opt for solutions that are proven in the market.  Scenarios where both sides can come out as winners appeal to them greatly. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer & Employee Experience
As a speaker at industry events, she emphasizes the importance of connecting the customer and employee experience to drive growth and deliver consistent, 'brilliant basics'.
Water Affordability
Her role explicitly includes ensuring affordability for customers, a key focus for her company and the broader utilities sector.
Team Development
She expresses personal enjoyment in supporting team events and witnessing the personal development and growth of her customer-facing colleagues.

Media Appearances

Amy has no verified media appearances

Work History

5-2024
Head of Customer Experience & Affordability at South Staffs Water
4-2021 - 4-2024
Head Of Customer Service at Echo Managed Services
8-2020 - 4-2021
Contact Centre Manager at South Staffs Water
6-2019 - 8-2020
Customer Experience Manager at South Staffs Water
10-2016 - 6-2019
Community Engagement Manager at South Staffs Water

Education

1999 - 2004
Education details unavailable from The High Arcal School

More Information

Social Presence :

Prographics :

Exp : 9 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience & Affordability at South Staffs Water
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • When asking them questions, sound relatable and informal
  • Be visibly appreciative of their actions during your interactions

DONT's

  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Amy

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Amy take some risk or not?

  • It is unlikely that they will take many risks.

You And Amy

Personality Compatibility


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