Amy Klein

Pioneer
DISC Type : sid

Director, Communications at GrandPad

St Paul, Minnesota, United States

Overview

Amy is a results-driven leader with over twenty years of experience in business development, sales operations, and customer service. A graduate of Minnesota State University, Mankato, she specializes in developing training programs and leading high-performing teams. Colleagues describe her as thoughtful, passionate, creative, and enthusiastic.

She is proud to work for a company focused on improving the lives of older adults by connecting them with their families and friends.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Senior Well-being
Expresses pride in her company's mission to improve the lives of older adults by connecting them with family, friends, and caregivers.
Team Development
Her background includes managing learning and development, and she holds certifications as a professional trainer.
Customer Experience
Previously managed customer experience teams and focused on establishing Voice of Customer capabilities to drive strategic planning.

Media Appearances

Amy has no verified media appearances

Work History

1-2022
Director, Communications at GrandPad
8-2016 - 7-2021
Director, Sales Operations at Lifetouch
6-2011 - 8-2016
Manager, Learning and Development at Lifetouch National School Studios
3-2009 - 6-2011
Manager, Customer Experience at Lifetouch National School Studios
3-2008 - 2-2009
Regional Director, Macy's By Appointment and Corporate Sales at Macy's East

Education

Bachelor of Science (B.S.) from Minnesota State University, Mankato

More Information

Social Presence :

Prographics :

Exp : 19 Location : St Paul, Minnesota, United States Job Level : Mid-senior Designation : Director, Communications at GrandPad
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Keep your pitch focused on the impact but nurture the relationship too
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Amy

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They are generally fast movers and can take quick decisions
  • Can Amy take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Amy

Personality Compatibility


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