Amy Weaver

Balancer
DISC Type : S

Customer Success Manager at Salesforce

Indianapolis, Indiana, United States

Overview

Amy Weaver is a highly accomplished Customer Success Manager at Salesforce, holding nine platform certifications. With a background that includes senior management roles at Apple and a Masters degree from Ball State University, she brings extensive experience in sales management, people development, and technical account management to her role.

She is deeply committed to professional development, having recently earned certifications as a Salesforce Certified Agentforce Specialist and Marketing Cloud Consultant. This highlights her dedication to continuous learning and staying current with platform innovations.

Unique fact: Amys nine Salesforce certifications underscore her exceptional expertise and dedication to the Salesforce ecosystem.

Personality Overview

Risk-Averse

Process-Oriented

Empathetic

They are comfortable taking a long term view.  Even if it takes time, they prefer following the process. They are polite and respectful but practical.

Topics They Care About

Salesforce Mastery
Actively pursues and shares new Salesforce certifications, recently earning her ninth. This demonstrates a deep commitment to platform expertise.
Customer Success
Her career at Salesforce has been focused on customer-centric roles, moving from Technical Account Manager to Customer Success Manager.
Marketing Automation
Recently earned the Marketing Cloud Consultant certification, indicating a current professional interest in this specific area of customer engagement.

Media Appearances

Amy Weaver – Author Page (Salesforce Blog). Featured in Salesforce.com

See Now

Dreamforce Special: How do we prepare for the next waves of AI ... (Executive Conversations Episode 18 – Amy Weaver). Featured in Salesforce.com

See Now

Salesforce's Amy Weaver: Tech, Media & Telecom 2024. Featured in YouTube

See Now

Work History

3-2024
Customer Success Manager at Salesforce
4-2023 - 3-2024
Technical Account Manager at Salesforce
8-2021 - 4-2023
Success Manager at Salesforce
5-2019 - 8-2021
Senior Manager at Apple
10-2014 - 8-2021
Manager at Apple

Education

1992 - 1998
Master's degree from Ball State University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Indianapolis, Indiana, United States Job Level : Middle Designation : Customer Success Manager at Salesforce
URL has been copied!

Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Share information about the process and how it would address all concerns
  • Actively address their concerns around change, risk, and acceptance by users
  • Encourage them to invite other key stakeholders for discussions

DONT's

  • Skip mentioning details that are confusing
  • Don’t push them for a no, take the lack of yes as a no after a certain point
  • Do not sound very transactional, make extra effort to be genuinely interested

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • What matters the most to them is low risk, adoption by others and proven case studies.
  • Will you ever get a clear answer from Amy

  • They never like to say no directly, they postpone the decisions or just go silent.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They can be very slow in making decisions.
  • Can Amy take some risk or not?

  • They are very likely to play it safe rather than taking risk.

You And Amy

Personality Compatibility


Other Salesforce Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.