Ana María Toro Tobón in

Ana María Toro Tobón

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Consultora en Experiencia de Cliente y Liderazgo Generativo at Self-employed
📍 Chile

Ana María is an experienced Customer Experience consultant with a background in Product Design Engineering. She has held management positions at Natura and is a Director at Asociación DEC Chile. Colleagues describe her as committed, responsible, and strategic.

Passionate about personal and professional transformation, she often writes about coaching, mentoring, and self-discovery. She recently returned to her academic roots as a university professor, mentoring the next generation of product design engineers.

After over 20 years in corporate roles, she has returned to university to teach Product Design Engineering, her original field of study.

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Experience
21 Years
Current Role
Consultora en Experiencia de Cliente y Liderazgo Generativo
Location
Chile
Personality Overview

How Ana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ana cares about

CX Strategy
Her career is built on optimizing the customer journey, with a Master's degree and leadership roles dedicated to improving B2B2C omni-channel experiences.
Leadership Development
As a certified coach and consultant in Generative Leadership, she focuses on transforming businesses by developing the people within them.
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Career

Work history

10-2023
Consultora en Experiencia de Cliente y Liderazgo Generativo
Self-employed
6-2023 - 11-2023
Directora Asociación DEC Chile
Asociación DEC Chile
4-2022 - 10-2023
Gerente de Experiencia de Cliente e Incentivos Comerciales (Venta, Posventa y CX)
Natura
1-2022 - 10-2023
Líder del Comité de Diversidad e Inclusión de Natura Chile
Natura
2-2018 - 5-2022
Gerente de Entrenamiento y Comunicación Estratégica Comercial (Rituales Comerciales)
Natura
In the press

Media appearances

Ana María Toro Tobón - Asociación DEC Chile. Featured in Asociación DEC Chile
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Education
5-2022 - 7-2023
Maestría
Universitat de Barcelona
8-2024 - 9-2024
Certificación Mentor UdeC
Universidad de Concepción
4-2023 - 8-2023
Maestría
Newfield Network
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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